HOW TO MAKE YOUR CALL CENTER A PROFIT CENTER

Improving Customer Experience and Satisfaction really requires that you put in place various communication channels to build relationships and the internal processes to proactively nurture your customer base

This requires that business who want to be customer centric must roll out or upgrade their customer engagement channels to an omnichannel customer relationship management.

In an omnichannel set up, all the touch points which simply means the communication channels through which a customer can reach or communicate with your business such as Telephony/IPBX, Email, Webchat, SMS and What’s app as well as social media are connected and integrated to the back office to provide seamless and consistent customer experience round the clock.

This means that the customer can receive service at any time of his or convenience through any channel of choice and should it be a request for support, there is a process for a first call resolution. And should there be need to escalate beyond the touch point, there is a structed resolution time with escalation and notification within set Service level agreement,

So, an Omnichannel contact center is an upgrade from the normal call center telephony set up where agents can take inbound calls and make outbound calls to customers; to a multi-channel model which supports many touch points, and these touch points are integrated with a Contact center CRM for Contact center Automations to efficiently capture and manage all interactions conversation can be maintained across channels.

With Omnichannel contact center, agents are armed with the right information as well as the interactions history of the customers displayed in a single agent for a first call resolution or a very short turnaround time within SLA.  This creates a seamless customer experience where customers can use any channel of choice that most suits them and their needs, and still receive the standard of customer experience they expect from your business.

Here some benefit having an omnichannel

  1. Customers has the option of engaging with your business across channels.
  2. Your business can also support customers on their preferred channels – Email, Voice, social media & Chat
  3. You can tailor your services and communication to the needs of the customer by setting automation rules with time-related trigger escalations for back-office integration within service levels standards.
  4. A single agent desktop makes the customer service experience and journey effortless for both agent and customer.
  5. You offer first call resolution with agents armed with the interaction history of your customers
  6. With fast resolution processes agent can upsell the customer who contact the contact center for more revenue for the business, making the contact center a profit center.
  7. Your Contact center managers and supervisors can monitor activities for improved performance in real-time for information about all interaction channels and the agents involved in the interactions as well as the context of interactions.
  8. Your Contact center managers and supervisors can run smart reports and run analysis from the robust operations reports for performance improvement
  9. Management and all relevant stakeholders have insights for proper decision making.
  10. You can grow your business by maintaining trust and lasting relationships with your customers, through every step of the customer journey.

As a customer centric, who wants to stand out and grow your business, do not assume that adopting an Omnichannel strategy applies to only to larger organizations; the understanding is that you must continuously improve both your processes and technology as well as empower your employees to ensure that you deliver quality service to your customers. So any business that offers products and services and aftersales support to customers must consider taking the omnichannel approach as businesses of any size can see improvements if well implemented especially with plans to scale as you grow.

Scimitar Global Services Limited in partnership with our OEM/technology partners provides Omnichannel Contact Center Solution giving your businesses a robust channel for new and existing customers that have inquiries about the business or complaints on your services to deliver great service on-demand, allowing them to do so over any channel of choice with the same quality experience for improved customer satisfaction and loyalty which in turn increase business revenue. With an Omnichannel strategy, your contact center becomes a contact center, an additional sales channel to our sales and marketing departments.

Contact SGSL to be able to Generate More Revenue And Improve Customer Satisfaction And Loyalty By Creating A Consistent, And Personalized Customer Relationship Management Processes With SGSL Solutions.

 

Queue Management Solution for Healthcare (Hospitals, Clinics, Pharmacies, Diagnostic centers)

The Importance of Queue Management To healthcare providers

The importance of Queue management solution in healthcare facilities can never be over emphasized especially now that we are battling a pandemic. With a Queue management system for hospitals, the healthcare providers can manage the patients flow, keeping them informed about the queuing process and assuring that their priority in line is being respected.

Generally, In the services industry, a queue management system is used to streamline feet traffic and flow through their services centers in this case hospitals, clinics, diagnostics and even large pharmacies.  With a customer flow management solution, Administrators can ensure patients do not have to wait longer than they must in your services centers. They are empowered to choose when to be in the hospitals by letting them book and join service queues virtually. This can be done from anywhere, using SMS, social media, a smartphone app, or a website booking system. With our Queue Management solution Bloom, Your Patients can plan their movement and still be in your facility to be serviced on time and creating space for other services ad patients who need them. In the post, we will be looking at the benefits our solution offers you as a healthcare services provider and your patients.

 Benefits of Queue Management to Hospitals 

1. Patients can book appointments before coming to the hospitals         

Our solution supports virtual appointment booking to allow patients to arrange for appointments in advance. With Bloom Appointment’s widget in your website, hospital can use receive and keep track of the number of appointments made at a time and can manage their space to serve patients based on the urgency of their conditions and will in turn reduce feet traffic.

 2.   You reduce waiting periods by 50% with notifications inside the Healthcare Facility

Besides booking an appointment in advance, the virtual queue management system can also allow hospital management to deliver SMS notifications to patients about the date and time of their appointment.
Patients can arrive at the healthcare facility just ahead of the appointment and wait in their car or near the hospital. An SMS notification will be delivered when their turn comes.

3. You can manage Unplanned visits with Digital codes and Tickets 

Digital Tickets empower patients who need to visit the healthcare centre and do not have an appointment. With a QR code that can be scanned with the patient’s smartphone, he or she can be allowed to join the existing queue without touching the traditional ticket dispensers screen or disrupting the existing queue.

4. Digital Signage for information dissemination

Our solution connected and displayed digital screens. Hospitals can use the signage feature for displaying queue information and for adverts, news and events and delivering essential healthcare updates, reiterating safety guidelines for the pandemic, and other critical information.

5. Enabling superior Patient management and Staff performance

An effective digital healthcare transformation solution that introduces virtual queueing can also enable for better patient journey management. These systems can allow the hospital to gather feedback regarding the quality of patient care and staff performance.

These data reports can be used to provide a better patient experience and identify any discrepancies in healthcare services.

Scimitar Global Services Limited in partnership with Q-Better offer a cutting-edge digital transformation solution in customer flow/Queue Management to help hospitals modify and improve their service models to address patient concerns and promote their safety.

Patients can take their turns sooner by scheduling an appointment online or generating a virtual ticket. Arriving at the site, checking in or taking a turn is also a simple and straightforward process. Our Solution will indicate the name of the Patient in screens displayed on-site along with a sound signal or even voice calling of the ticket. It is also possible to notify customers through SMS or mobile notifications during this process to ensure they do not miss their turns.

After receiving care, Patients can also give feedback through surveys available on-site on their mobile through a form that can be customized with any type of question that might be useful for your business.

Scimitar Global Services Limited is the local partner for Q-Better in Nigeria and currently pushing Bloom and Qube, the two-queue management solution and service in the Nigerian market for adoption amidst competition with the existing known brands. The values our Queue management solution offers your business is huge with great returns on your investment. Contact us today by sharing your details with us here.

 

VIDEO BANKING AND VIDEO CONFERENCING, WHAT IS THE DIFFERENCE?

THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING

“Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?”

These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for financial inclusion.

My response is that those are video conferencing solutions or platforms that you can use for virtual meetings and team collaboration, but they not designed for Banking.  This seems to not have convinced most Bank C-level apart from two Banks in Nigeria that has our solution and using it for diaspora banking. I want to appreciate GTBank Plc, as the leader in use of Technology in Banking in Nigeria.

Even as Chief Innovations officers and CTO or even Customer Experience Group heads and leaders, you might get these questions from your CEOs, Executive team or board when you present your plans to improve your digital channels and improve customer experience. It is always about the cost and then… What’s the difference between video conferencing and video banking? Video banking is to expensive; Can’t we just use same Skype or Zoom to meet virtually with our retail customers with less or no overhead cost?

Video Banking Solution comes at a cost as it is an enterprise solution but when it comes to digital channels like this, cost savings shouldn’t be the only factor to consider. Security, Convenience, customer experience, compliance, and workflow designed with banking use case must be included in your Bank’s due diligence. The Return in investment outweighs the total cost of ownership.  On the other hand the SaaS model is always available as another option.

According to financial News London, confirmed reports have it that Bank of America, BNP Paribas, Citigroup, Deutsche Bank, JPMorgan, Standard Chartered and UBS advised their employees against using video conferencing tools for Banking purposes due to the noncompliance of these almost free Video conferencing tools.  As a Microsoft Partner and Indirect Cloud Solutions Provider, Even Microsoft teams which is secured and well accepted in Nigerian Banks today is not a Video banking Solution. We know the difference and capabilities of solutions we carry and will honestly can draw the line that for external meetings and Internal collaborations, use Microsoft Teams but when it comes to offering Omnichannel Banking Services for good customer experience and security, Use Kuber Video Banking from SGSL as it is designed solely for Banking and we leverage Microsoft Azure, Dynamics CRM , Microsoft 365 and Active directory to deliver the solution to ensure the full business value stays within our offering for customer satisfaction.

Oh I forgot, here are the two definitions from google search results:

“Video conferencing is an online technology that allows users in different locations to hold face-to-face meetings without having to move to a single location together”

“Video banking is a term used for performing banking transactions or professional banking consultations via a remote video connection. Video banking can be performed via purpose-built banking transaction machines (similar to an Automated teller machine), or via a videoconference enabled bank branch.”

So there is a big difference between Video conferencing and Video Banking when it comes to Banking as the latter is designed solely for Banks to foster and offer secured and convenient banking experience to customers especially in line with Banks omnichannel roadmap to reduce foot traffic to their normal brick and mortar services which has since been gulping resources in operational costs

Here are the diverse ways they differ:

SN VIDEO BANKING VIDEO CONFERENCING
1 Video Banking addresses the consumer side of collaboration and enables communication between businesses providing the ability to share educational information and provide a platform for business negotiations. Video conferencing platforms only enables communication between businesses provides the ability to share information and provide a platform for business negotiations but does not take care of the individual.
2 Video Banking does not require both parties to set a date and time to communicate. Customer can at any time access Video banking for a Face-to-Face Chat from a Banks website, kiosk or mobile app. So far there is someone available to speak with him from any Video enabled device. Video conferencing platforms require both parties to set a date and time to communicate, which creates service friction and customer dissatisfaction with missed appointments on both sides.
3 Video banking is very secured and has passed all ISO and Global standards for Banking. Ask for documentation for Kuber Video banking from SGSL. Our Video Banking solution has passed all compliance test required. Video conferencing and chat apps aren’t secure enough for banking transactions.

 

(You’ve probably heard the recent news about the iPhone FaceTime bug that allows users to eavesdrop on others before they even accept the call.)
4 Video Banking offers a secured face to Face engagement between your bank and your customers and cannot be hacked. Customer data and transaction are secured and protected from breach. Video conferencing platforms are insecure and can exposes the Banks to litigation for breach of trust which can bring bad publicity.
5 Video banking comes at a cost as it is an enterprise solution but when it comes to digital channels, cost savings isn’t the only factor to consider. Convenience, consumer experience, compliance, and workflow must be included in your Bank’s due diligence. Yes Video conferencing is almost free and cheaper to deploy and use but it applies to normal meetings and engagements for example as a vendor, we don’t have to physically be at the Bank IT office with the whole team of engineers.

We can work remote rather than for an in-person meeting.
6 Video Banking expands on the face-to-face digital communication by recreating an entire branch experience, with tellers, consumer service representatives, loan officers, and financial advisors. It will just like the customer is being serviced at the bank physically yet from the confines of his home of office. Video Conferencing allows for just normal face to face interactions for meetings.
7 Video Banking is custom built to meet the needs of banking consumer, with well-defined banking use cases supported by with banking workflows and processes for an optimized service delivery. Video Conferencing is built for conference calls, meetings and document shares.
8 Video banking usually supports the following Banking use cases

·       Document collection

·       Document signature

·       Screen sharing

·       Presentations

·       Co-browsing /URL sharing

·       OCR Data capture

·       Banking KYC

·       Account Opening

·       Standardized business workflows

·       Robust Reporting

·       Branch, web, and mobile deployments

·       After call surveys

 Video Conferencing usually supports the following Banking use cases

·       Document collection

·       Screen sharing

·       Presentations

 

 
9 A robust video banking app brings all your products and services together, which increases your staff efficiency and racks up sales for increase revenue. Video conferences is just for video calls and collaboration to improved employee performance
10 Video banking has contact center features and can be built into your call center queue; making it an on-demand and click to call for consumers, just the way retail banking channels should be. Access to banking without asking for licenses Video conferencing does not have contact center features and cannot be built into existing queues or business rules. Only Microsoft teams can run with its complementary solutions stack for a B2B. It does not give good customer experience to the retail customer.
11 Video conferencing cannot be integrated into your existing customer management processes, and it requires but the customer and the relationship manager to show up at a scheduled date and time. Most Video conferencing platforms are not designed for businesses to own and manage themselves and this requires that participants still show up at the same time
12 Video banking automatically records all Video engagements sessions which are spool able in called reports, Bank can produce logs and metrics to track performance and provide data to prove compliance to Banking regulations. While some of the Video conferencing platforms are now recording their sessions it is at the agreement of the users or customers.
13 Video banking apps are not cheap but compliant with security regulations that assures security of financial data of both Bank and its customers. Video Conferencing platforms like Skype, Zoom, What’s app, WebEx and FaceTime etc. are good and affordable platforms and user friendly.
14 Video Banking can be embedded as our API allows Banks to host their video calls directly in their mobile app or website – no need downloads of plug ins, no redirects, and no waste time. Video conferencing platforms have mobile clients you can download from App stores but with branded clients
15 Video Banking Supports WebRTC even on mobile Some Video conferencing support webRTC some require you must download a client

 

Even before the outbreak of Corona Virus aka Covid19, a few Banks or even Global financial institutions allowed Video conferencing for meetings, but they restricted themselves to a few approved secured platforms to ensure security of Bank’s information. As a Fintech Solutions provider, I remember having to visit Serval Bank HQs with my team for presentations and Demonstration of our Omnichannel Video Banking Solution and Contact center Solutions as conference calls were not preferred, except in very rare cases to bridge gaps which it was best for just meetings. GTBank Plc was the first Bank to trusted us and launched our Kuber Video Banking Solution for their Diaspora Banking services. Click here to test GTBank Video Banking.

But the pandemic came and shut us all out, drastically reducing in-branch and physical visits to businesses across the globe, now forcing financial institutions to consider leveraging digital alternatives both for meetings, support and for Banking.  Which is how the VCs took over the market as Banks had to rely on video conferencing solutions but now realizing that these platforms does meet the needs of both the bank and its customers in the long term as they come with challenges of low security and non-compliance.

Now we present the better way: Kuber Video Banking Solution from SGSL. A Secured and complaint Video Banking Solution for Banks embedded into your Bank’s website, Online Banking, Mobile Banking and even Kiosks, ATMs in your Galleries and any data enabled devices for a click to call feature that allows your bank to host secure video calls directly in their app or website – no downloads, no redirects, and no wasted time.

Take back control of your digital customer experiences with SGSL’s Kuber video banking solution and continue to build stronger customer relationships with trust especially with the revised operation hours in branches, Banks can make its touch points more proactive, relevant, and frequent.

Book a demo here!

5 REASONS TO EMBRACE VIDEO BANKING SOLUTIONS

5 REASONS TO EMBRACE VIDEO BANKING SOLUTIONS

The significant of technology advancement is not limited to digital marketing alone, in fact, there is absolutely nothing that could be absconded from the wave of this present age technology. In this new age, individual can perform a lot of requirements at their corridor including trading and banking transactions.

Gone are the days when you need to be physically present at a statutory point like banking hall to get some things done. Now, with just an access to the internet you’re close to the conclusion of the deal.

We have witnessed series of technology evolution in the financial institution, including the invention of Automated Teller Machine (ATM) a technology that transform banking process a bit with the provision of access to customers to withdraw their money, transfer money and pay some certain bills as well. In other to reduce the queue at the ATM Standpoints, and entrench customers satisfaction, CODE was also introduced to perform certain operations like money transfer, checking of balance, payment of bills etc.

In recent time, Point of Sales has been the trend in the banking sector, a provision that takes banking to the neighborhood with a benefit of depositing cash to your account with other banking operations.
However, as good and beautiful all these innovations are, they are still missing one importance service to ensue customers maximum satisfaction which is easy communication and process flow.

Video Banking is now a multichannel banking solution, they help financial institutions to keep their customers closer to their bank by receiving and processing the enquiries that may ordinarily required the physical presence of their staff and the customers for final resolutions.

Video Banking is good it has a bulk of features to ensure your customers satisfaction anywhere in the world without their physical. Here are few major reasons you should consider exploring Video Banking Solutions.

1. Increase Customers’ satisfaction: Some banking services require one-on-one support. It will be so consoling when there are varieties of alternatives to achieve a banking requirement without a face-to-face intervention. This service provides the ease, expertise, and convenience that many customers anticipating while differentiating your institution from the rest in the financial institution.

2. Increase your Staff Efficiency: By integrating video banking solutions with existing tools, staff workflows are streamlined, and labor costs are kept in check. This will promote staff specialty and expertise unlike when your staff have to attend to a long a queue.

3. Increase Branch Sales: With an effective video banking solution in place, Customers’ satisfaction is maximumly guaranteed and when that is in place, you’re sure of more returns of your investment.

4. Increase Security: Controlling how to handle confidentiality, integrity, and availability of information, protects your business from cyber-security threats – critical in today’s digital world.

5. Boost Brand Reputation and Positioning: this is a singular value that consumes fortunes to achieves in this competitive financial institution but it comes as a plus with Video Banking. How? Because every individual appreciates and talks about what brings them comfort and satisfaction.

Once again, Video Banking Solution is our financial technology solution that aids deposit of money to banks accounts, offer convenient banking to your customers irrespective of their location or channel. It is a comfortable and interactive video support channel for your banking customers who use your online Banking channels like your Website, Mobile App, ATMs and the Contact center. This will help improve your Relationship management with your customers locally and in diaspora at no cost to them. Our Solution provides a Video Banking platform with fluid service through customer’s device of choice anywhere, anytime.
Are you set to explore all the feature of this awesome solution Video Banking? Request for a demo here: https://scimitargsl.com/solutions/video-banking-solution/

Increase Customers’ Loyalty to Grow Big – SGSL

Tips to Increase Customer Loyalty or Grow Big in Business

Customers’ satisfaction is the sole of every business. When your customers are happy, they will repeat their patronage; the higher the patronage – the higher the profits. Not only that, when customers are satisfied with your service delivery, they tell others about you and that’s cheapest way to grow big.

When it comes to customer loyalty, there is no other veritable tool in any business than happy customers which is depending on the acceptability of your services.

Discover how to turn your audience into a devoted fan base that is always ready to spread a good word about your brand voluntarily to prospective customers.

Whether you’re a new business owner, an experience salesperson or an entrepreneur, you need to understand the importance of good customer experiences, the demerits of the unsatisfied and the ROI of brilliant customer service.
Grab these following tips and thanks me later;

BE CLEAR ON YOUR TOP CORE VALUES.
First of all, you must be cleared on your services to people on a very clear term. Ask and answer yourself some relevant questions about your business such as; How do I approach challenges? How do I want my customers to feel when they interact with my brand? What kind of feedback do I desire? What representation do I want to project to the public? Your answers to these questions and more will constitutes a signpost of business to your subconsciousness and this is what become the drive for your staff.

EXCEED CUSTOMERS’ EXPECTATION
This is a smart strategy to stay in the mind of your customers. People easily remember a good experience and long for more over and over again. As a business owner, or a salesperson, it will profit you more to under-promise and overdelivered. This is not necessarily to short charge yourself but to aim at exceptional results in area of operations. Deliver exceptionally and add a culture of appreciating your customers in a memorable manner. You can build structure for this so as to be constant and persistent.

BUILD YOUR BRAND’S AUTHORITY IN YOUR INDUSTRY.
Brand positioning is very important to grow your business. How many people know your brand? Where is your brand been found at all time? At which level are you operating and who are your associate? These are many more really matters. If you want to improve customers’ loyalty and satisfaction, part of the easiest way to do this to raise the bar of your brand position in your industry. Be active in your industry associations to gain more and influence within the legislative body of your industry and before you know it, you’re already at the top.

PROMOTE YOUR BRAND IN A VARIETY OF WAYS.
Similarly, to building your reputation, part of the easiest way to boost your loyal customer bank is the promotion of your brand where your potential customers are already active. Nowadays, there are countless marketing avenues this including, social media promotions, digital advertising, and video or blog content creation in addition to traditional print advertising. Sure, marketing across one of these channels will attract some new customers. But, marketing across a variety of them increases attention and brand awareness exponentially. It also makes it convenient for existing customers to find and interact with your brand. This keeps your company top of mind in their daily life and reinforces your trustworthiness and approachability.

TREAT CUSTOMERS THE WAY THEY WANT TO BE TREATED.
Is it true that customers are always, right? The answers remain yes! Whether you like it or not all customers matter to your business – ability to accommodate individual differences becomes a plus for your speedy growth.
Each customer is unique, and, consequently, working to improve customer loyalty and satisfaction will vary from person to person. Learn to treat others the way they want to be treated. In other words, don’t just assume that you know what your customers want. Instead, ask them what they’re looking for, what they’re happy about, and what you could be doing better.

MAKE COMMUNICATION EASY
Technology has vastly changed customer service in recent years. For example, many companies today offer self-service tools or even automated bots to answer basic questions in seconds. This you enjoy perfectly at Scimitar Global Services Limited. We help you keep your customers closer with technology tools with less human efforts. In these cases, you can improve customer loyalty and satisfaction in your business. Basically, make sure your team’s contact information is clearly listed on your website (and social profiles, if applicable). Additionally, once a customer reaches out, aim for a quick reply. Even if you have to ask clarifying questions before you solve their problem, being able to reach you and hear back from you quickly is guaranteed to make them feel heard and valued, both of which will make them stick around longer.

TRAIN EVERY TEAM MEMBER TO PROVIDE EXCEPTIONAL SERVICE.
Above all listed above, is the machineries responsible for this delivery and these are your employee/staff. Every desire growth begins and ends with them. It is very significant to always take deliberate efforts in improving their capacity as well as their welfare. When empowering your employees to improve customer loyalty and satisfaction, it’s also crucial that you ensure everyone is held to the same standard of customer service. Additionally, thanks to mobile phones and social media, if a team member provides a negative experience, it takes less than a minute to share it with a global audience. With that in mind, each of your employees should have the same knowledge of your industry, your products and services, and company policy. That way, no matter who a customer interacts with, they’re guaranteed a positive experience.

5 Guidelines for a Successful Email Marketing

5 WAYS FOR A SUCCESSFUL EMAIL CAMPAIGN

Obviously, technology has advanced the marketing strategies globally. With an access to the relevant applications, an entrepreneur can easily project their products or services to prospective customers outside their region effortlessly.

Since internet has transform the world to a global village; electronic marketing has taken the lead over conventional and traditionally marketing. The invention of social media platforms, websites, email marketing bridge the wide gaps between business owners and their customers. With any of these, you can easily sell your services and products to any of your leads. Businesses are thriving online; in fact, some business relay on the power of internet for their success story.

Email marketing is an act of sending sales message about a product or service to prospective buyers. This act takes your business beyond your physical location, passerby, loyal customers to the screen of your target audience. However, there are rules that guides email marketing; for you to keep enjoying a successful email marketing or campaign, we present to you some of the tips that we will help you.

1. Do not use deceptive email addresses, names, domain names or subject lines to mislead the recipient. Be truthful and honest.
2. If sending an email to an individual who has not given prior consent to receive marketing communications from your company, you must identify the message as an ad
3. If the message contains adult content or explicit imagery, this must be specified clearly in the subject line of the email
4. Include a physical street address within the content of all marketing emails
5. Provide consumers with a conspicuous and straightforward way to unsubscribe from marketing emails. Fulfill unsubscribe requests within 10 days.

With a strict adherence to the above tips, you are a step forward to execute a successful email campaign for your business.

modern-business-solution-in-nigeria

Improving Customers Engagement with SGSL Modern Business Solutions

Improving your Modern Business Solutions

There are several technology devices to improve your service delivery to your customers in more convenient handlers in this dispensation than in previous years. 

modern-business-solution-in-nigeriaIn recent times, there is speedy development of sophisticated apps to ensure smooth running of businesses and aid customer satisfaction. As a customer centric organisation you can rely on Scimitar Global Services Modern Business Solutions software to position your operation as an innovative and upgraded one. 

What is Modern Business Solutions

Think of Modern Business Solutions as a corporate instrument to influence your customers’ positive perspective and acceptance. 

In simple terms, Modern Business Solutions (MBS) is described as a technology and application service provider specializing in data management and monetization services for data owners. It can also be restructured as an internal tool to collaborate, create and sustain relationships with customers efficiently. 

Why improve your Modern Business Solutions? 

In case you already have one, there is a need for adequate examination of its performance and feedback from customers to further upgrade it to suit your customers demands. 

Since Customers are better exposed to competitors’ dispensation, the reviews are always authentic to make a change. And their biased suggestions can be used as a  creative rudiment for a transformation. 

Speaking of reasons to improve your modern business solutions; below are competitive and valid points;

  •  To improve your business process: there are always new things to incorporate into your business process to further streamlined it to maximum tolerance and bearings of your customers. 
  • To identify and completely eradicate some area of inefficiency in the business process
  • To aid better positive results: since it is software, it is more reliable than human inputs if it is well programmed. 
  • To improve the tracking and management of more complex tasks.

What are the benefits of Modern Business Solutions? 

The list of the benefits of Modern Business Solutions is endless. The fact that every business size from small to medium and even the giant of the industries can use it is a plus. 

However, to list few out of the numerous benefits are the following;

Access files from anywhere – online or offline: Access your files from anywhere on desktop, phone and tablet, online or offline. You and your employees can now be more productive from anywhere, even when there is no Wi-Fi or Internet connection.

Get monthly security updates and feature releases: Your sensitive business data in the cloud is protected with enterprise-grade security. You’ll always have the most secure version of Office – without the IT expense of patches and upgrades.

Use the web version of Office – with rich features: You get all-new Office 2016 apps, the web versions of Word, Excel, PowerPoint and Outlook with rich features, plus OneDrive cloud-based storage to manage all of your files.

This combined power of customer relationship management (CRM) with already-familiar Microsoft Office tools helps your employees achieve goals across sales, marketing, social, and customer care modules of Dynamics CRM.

Enjoy Office apps

Get the latest features and capabilities with fully installed and always up-to-date versions of Outlook, Word, Excel, PowerPoint for Windows or Mac, OneNote (features vary), and Access and Publisher (PC only).

Use 1 TB cloud storage per user

Edit and share documents, photos, and more from anywhere, on all your devices with 1 TB of OneDrive cloud storage.

Get email and calendaring

Use enterprise-grade email through Outlook with a 50 GB mailbox per user and send attachments up to 150 MB.

Collaborate with instant messaging and online meetings

Get your team on the same page using group chat, online meetings, calling, and web conferencing with Microsoft Teams.

Increase protection against advanced cyberthreats

Help protect against malware, viruses, phishing attempts, malicious links, and other threats.

Manage mobile devices, tablets, and computers

Quickly and easily add security to mobile devices, tablets, and computers that connect to your business data with Intune.

Add business data protection

Control access to sensitive information using encryption to help keep data from being accidentally shared.

Have the safest Windows ever

Get upgrade rights to Windows 10 Pro from Windows 7 Pro or 8.1 Pro.

Simplified, multi-user Windows with Windows Virtual Desktop

With Windows Virtual Desktop support, get multi-sessions Windows 10 and Office and support for Remote Desktop Services environments with simplified licensing and lower costs.

You can request for a live demo here  for free, so that we can show you in an online demonstration how it works and the values it offers.    

Book a live demo here now.

Digital Marketing With Chinedum

Welcome to my Page : Digital Solutions With Chinedum. 

Hi, my name is Chinedum Amachi , I am the MD/CEO of Scimitar Global Services Limited (SGSL).  I am an ICT Solutions and Digital Marketing Consultant with over 15 years Business Development and Tech experience across Telecoms, ICT, BPO and Engineering fields. I have worked with and led teams in accomplishing milestones in demanding environments

So Why are we here? Simply put, “To share value adding contents of our Sales and Digital Marketing  Strategies to you”. So this is one of my 4 “P” mixes of Marketing; a channel to connect you to share value adding contents on how to leverage Digital Marketing to take your business online, generate leads for your business and  convert them to customers for revenue generations; all with insights from robust reports for proper decision making.

So I will be sharing best fit and value adding contents about leveraging technology for your business at very low budget and for fast turn around times to avoid re-inventing the wheel or breaking the bank.

I am hopeful that you will see some value solutions that matches your pain points  and that you will contact me for a Digital Marketing Consultancy session with you and your team to scope and advise on the best fit strategy based on your budget and technology road map from inception, implementation to go live and  support as it were.

I am available for training services for your  sales,  marketing and customer service teams both at management and shop floor levels.

Our Areas of are :

  • Lead generation Online
  • Client relationship Management in Sales and  marketing,
  • Strategy development and Management
  • Corporate Sales Strategy
  • Key account Management
  • Customer relations and retention management
  • Problem solving strategy

Here are our value adding solutions to your business:

 

Here are some testimonials from our attendees

 

 

 

 

For More Testimonials click here is the list to all the  feedback from our customers and please don’t forget to follow our Youtube Channel :

 

IMPORTANCE OF CONTACT CENTERS/ CALL CENTERS TO SMALL AND MEDIUM SCALE BUSINESS

 

Business development is the ultimate goal of every entrepreneur; increase in lead generation and conversion of the same to business are the joy of business owners. Since business doesn’t grow all by the operation alone, customer relationships take the undebatable position in business development.

A call centers also known as contact center is a centralized office used for receiving or transmitting a large volume of enquiries which could be via telephone, mail and other measurable platforms. It could literally be termed “information bank” of every organization.

Contact centers controls wealth of information to uncover trends that may influence the profitability of businesses, provide ideas for new products and services and mitigate problems before they start impacting business operations.

 Types of Call centers or contact centers

Inbound, outbound and automated are the three major types of call centers for any business; Businesses can adopt any of these three types of call centers for the business according to their capacity.

Inbound Call Centers: this type of contact center is used to carter for customers service enquiries, observation and transaction via chat support, email responses, technology support and loyalty programs. It could be stationed in the corporate office or outsourced.

Outbound Call Centers: This is the major center mainly use or sales, promotions and market research. It can provide election polling, warranty extensions, appointment scheduling for cable television, call backs for online price quotes, and following up on leads for products and services sales.

Automated Call Centers: It is an advance call center; this is involved the use of advance technology elements to automate the operations of the customer service representative on the computer devices. This provides a dramatical support to reduce the overall TAT and streamline your customers waiting on an IVR.

Is there any difference between call center and contact center?

Literarily, call center deals with voice calls while contact center controls the management of every contacts. Operationally, most call centers have the capacity to handle queries across various platforms like mail, live chat, messaging etc.

Now, it is rare to see an organization separating call center from contact centers, it is therefore positioned to be the same while the names can be used interchangeably.

IMPORTANCE OF CALL CENTRE TO BUSINESSES

In case you are wondering what, you start to gain with call center in your business or how it will transform your operations, here are few undeniable benefits of call center;

  1. It helps to boost your brand reputation and representation
  2. Call center enhance customers loyalty and confidence
  3. It helps to increase sales and avoid lost opportunities
  4. Call center provides competitive advantages
  5. It aids smooth communication flow between your organization and your customers
  6. Call center ensure smooth analytics of customers expectation and satisfactions. Etc.

WHY SCIMITAR GLOBAL SERVICE LIMITED

At Scimitar Global Service Limited, it is not just about the software, structural, or the setting but we believe in professionalism which is not limited to skills but spread across creative problem-solving, customer centric, empathy, transparency, accountability, integrity, ownership, reliability and other virtues that constituted our values in our area of operation.

You have much to gain when you partner with us to bring your closer to your operations. We are not far away just make a request for a demo and we are right at your corridor. Looking forward to receive your request.