All posts by : adebowalepro

Have you noticed that our transportation companies now sell tickets online and mobile apps. They are even marketing on social media, connecting with customers on a daily basis. I was really impressed when i got to God is Good Motors and was told i could book my ticket on online and days before too with a mobile. I tried it and it worked. Armed with my online ticket and ETD, I showed up like a checked-in passenger about to board a flight.

But that is for two or three known transport companies like Chisco and one earlier mentioned and i cannot confirm today how customers fare with them and their technologies. Maybe you can help tell us. Initially it was a carbonated ticket which must be filled by the ticketing agent and then issued to the traveler at the booking station before boarding. The story about the chaos during festive seasons will be over emphasized if we go into it.

With the new trends, first it was ABC Transport  and their coaches who took off with a transport management software and then others followed. Then the Hummer Bus revolution that took over the roads. One major transportation company can have over 200 Hiace buses and  all  we can imagine is the stress of managing these services manually, issuing hand – written tickets as against having an automated system to  manage and track all the business areas from a central location with real-time reports and accounting to management.

Transport companies need to continuously up their games and be proactive with the changing environment and leverage customer behaviour statistics to strategically keep them happy and loyal without compromising quality. This can only happen if they leverage technology for their business to avoid some of these problems we have outlined here:

• managing ticketing manually
• Customers loosing loyalty on your services
• Loosing track of collections
• Loosing track on occupancy status
• Overbooking by agents
• Excessive phone bills
• Messed up reservation charts
• Difficulty in communicating with customers and agents or Branches
• Not knowing which route is profitable
• Not able to book tickets from remote offices
• Not able to provide tracking status of the bus to Customer
• Not being able to provide tracking status of Bus to Driver
• No realtime historical reports for management for fast decision making

With the above problems taken care off, be assured of customer loyalty which guarantees revenue.  Another i issue i have experienced is poor queue management. click here  for a unique queue management and appointment setting solution.

Scimitar Global Services Limited( SGSL) in partnership Bitla Software is introducing its NO 1 Simplified Bus Operator Management Solution for Transportation Businesses in Nigeria, that provides  a Centralized Reservation System connecting all branches, agents, passengers and all online portals with flexible coach layouts, dynamic variable tariffs, easy scheduling of the services and with complete Accounting capabilities and lots more.

This is Ticket Simply comes:

1. FULLY Managed & Hosted, Completely Backed up for HA and redundancy ,
2. Highly customizable for best fit,
3. Horizontally Scalable and Reliable,
4. Secure and ready to use solution.
5. Supported by an innovative team dedicated 24×7 to ensure the success & growth of your business.

Routes & Schedules

Flexible configurations with multi-hop, multi-station, connecting bus & round trip for owned, tie-up to/from, leased to/from arrangements. Dynamic Rate Cards & Route Maps for better Yield Management. Control bookings on Schedule by channel with one click start/stop.

CRS, Bookings, Charts & Passengers

Manage & drive Bookings from multiple channels centrally with CRS, digital Passenger charts, SMS/m-Checkin, specials for loyal Passengers. On the go – on boarding of the customers digitally and with No Shows handled for rebookings and road side pick up bookings.

Sales & Marketing

Analytics driven yield management, tariffs management, automated Campaigns to drive passenger engagement and loyalty.

Branches & Agents

Manage Multiple branches, users and agents securely with configurable roles & privileges. Agents operated as Online, Offline with Pre/Post paid options and automated payments controls.

Our customer  experience is number 1.

Business Intelligence & Finances

Stay on top of the Business with BI App and control your finances from anywhere. Intelligence on Occupancy, Profitability, Revenues, Routes Performance & Insights, Price Prediction, Passenger Booking Trends, Loss of Occupancy and more

Are running a transport company and need to stay on top and control your finances from all your locations. Book a demo with us now.

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Just thought I should share an exert from my coach. Today’s topic was “Vision  brings provision” The KO for me was “Chinedum, since I found out where I am going in life, it has made recognizing opportunities cheap for me. If you do not have a vision of your own, you will live the rest of your life helping other people to fulfill their own. So get a clear picture for your life and the provisions will come running in.

You will succeed!

Sam Adeyemi

Sam Adeyemi Coaching Programme”

Hmmm,  I actually said a big “AMEN”  to that prayer and did the needful. A #Doing I should have done 3 years ago. But a lot was on my mind and at stake, my health was impacted by stress from all ends and tops was the fear of the unknown . Life is just not fair.  It is really funny that a man will slave for his fellow man for years on end as an employee and the employer has no plans even to pay your pensions and commissions as stated in black and white. It is really worse for those who don’t have a choice but one thing I learnt from Business Management school  with professor Oribabor is to keep exploring and searching for your alternative cheese sources or one day you will wake up and ask the question on the lovely management book “WHO MOVED MY CHEESE? “.  

On the flip side, “A little whistle might do the job”.. , the cat meowed to my hearing but I have a policy not to burn bridges. However,  I think some bridges may need  to be burnt to create a better world for the next generation. It is biblical that you have to cut off some relationships sometimes. We will use the firewood from the burnt bridge to cook or roast ram suya and a burn fire depending on the size of the bridge! 

Just some random musing…… Wishing you a fruitful week ahead. 

But don’t forget to retweet,  share and like our pages.  

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That is the chorus of an old school Christian song we sang in those days appreciating God and Christ for his sacrificial death on the cross for mankind (You and I)  and the resurrection as well as the victory that came with the sacrifice.  The grace to be above sin, poverty and death. We have also extensions of this grace as children of God to succeed, Think Big and have big dreams. And I pray that as God acted on the blood of the lamb in Exodus 12:12 ff  saying ”  ¹² For I will pass through the land of Egypt this night, and will smite all the firstborn in the land of Egypt, both man and beast; and against all the gods of Egypt I will execute judgment: I am the Lord. ¹³ And the blood shall be to you for a token upon the houses where ye are: and when I see the blood, I will pass over you, and the plague shall not be upon you to destroy you, when I smite the land of Egypt.  ¹⁴ And this day shall be unto you for a memorial; and ye shall keep it a feast to the Lord throughout your generations; ye shall keep it a feast by an ordinance for ever.”

we all be marked by the blood of the lamb and be passed over by death, poverty,  sickness pestilence, childlessness and all ills and negative attacks in our lives. Striking out all Sin and bad habits in our lives in Jesus name,  Amen.  We must succeed in Jesus name. Amen and Amen.
Let me share what my Pastor Sam Adeyemi of Daystar Christain Center posted  on Facebook which is spot on and speaks my mind on the subject and what the season  means to me.

He says “You know, it might seem counter-intuitive to celebrate something like Good Friday. After all, that’s when Scripture tells us Jesus died on the cross. But we know how the story ends…

So, we aren’t celebrating death! We’re celebrating the incredible sacrifice Christ made for us all and his eventual, miraculous resurrection. He conquered death and the grave!
#Easter is the perfect time to reflect on what Jesus Christ did on the cross for us all. The Cross is a powerful symbol that represents God’s unquestionable expression of unconditional love for you and me………. “ the rest is a discount offer for  Pastor Sam’s life changing materials.  Please feel free to follow him on Facebook or  @sam_adeyemi on Twitter. God is building role models through him. I am a work in progress and about to bloom.

So it’s the Easter or Passover holidays like I used to call it coming from a Jewish orientation.  My late Dad, Rabbi/Elder Roland Chukwuchebem Amachi (GBHS), who would have been 77 years old this April 12; practiced Judaism and we had quite a different look on the gentile holidays and seasons.  On Pascal nights of Passover Evening which same as the Last supper Christ Observed as written in Exodus 12. My late Dad always presented a lamp without blemish. as instructed by YHWH to Moses in the scriptures:  Speak ye unto all the congregation of Israel, saying, In the tenth day of this month they shall take to them every man a lamb, according to the house of their fathers, a lamb for an house:

⁴ And if the household be too little for the lamb, let him and his neighbour next unto his house take it according to the number of the souls; every man according to his eating shall make your count for the lamb.   ⁵ Your lamb shall be without blemish, a male of the first year: ye shall take it out from the sheep, or from the goats:  ⁶ And ye shall keep it up until the fourteenth day of the same month: and the whole assembly of the congregation of Israel shall kill it in the evening.  ⁷ And they shall take of the blood, and strike it on the two side posts and on the upper door post of the houses, wherein they shall eat it.  ⁸ And they shall eat the flesh in that night, roast with fire, and unleavened bread; and with bitter herbs they shall eat it.  ⁹ Eat not of it raw, nor sodden at all with water, but roast with fire; his head with his legs, and with the purtenance thereof. ¹⁰ And ye shall let nothing of it remain until the morning; and that which remaineth of it until the morning ye shall burn with fire.  ¹¹ And thus shall ye eat it; with your loins girded, your shoes on your feet, and your staff in your hand; and ye shall eat it in haste: it is the Lord‘s passover.”  

And yes we did that 99% as the blood on the door post was by washing of feet.

But I grew up to see both Easter and Christmas from my very own perspective and I chose to stand for the #TheReasonForTheSeason #Christmypassover #ressurection, #Renewal, #Life #Holidays.  #positives!  Matthew 28 says “ In the end of the sabbath, as it began to dawn toward the first day of the week, came Mary Magdalene and the other Mary to see the sepulchre. ² And, behold, there was a great earthquake: for the angel of the Lord descended from heaven, and came and rolled back the stone from the door, and sat upon it. ³ His countenance was like lightning, and his raiment white as snow: ⁴ And for fear of him the keepers did shake, and became as dead men. ⁵ And the angel answered and said unto the women, Fear not ye: for I know that ye seek Jesus, which was crucified. ⁶ He is not here: for he is risen, as he said. Come, see the place where the Lord lay. ⁷ And go quickly, and tell his disciples that he is risen from the dead; and, behold, he goeth before you into Galilee; there shall ye see him: lo, I have told you.:

forwarding to “¹⁷ And And when they saw him, they worshiped him: but some doubted.¹⁸ And Jesus came and spake unto them, saying, All power is given unto me in heaven and in earth. ¹⁹ Go ye therefore, and teach all nations, baptizing them in the name of the Father, and of the Son, and of the Holy Ghost: ²⁰ Teaching them to observe all things whatsoever I have commanded you: and, lo, I am with you always, even unto the end of the world. Amen.

So for the reason for the season  which is Christ our Saviour, John 15:13 says “Greater love hath no man than this, that a man lay down his life for his friends”.  He did it for you and I.   And that old school song ends…………… I have victory!!!!  So let us “show love just because”  like #ChazB (GBHS). Amen.

Holidays like the current one are special days especially the long ones like #Easter and #Christmas (even though not quoted verbatim in the scriptures).   As an employee any holiday was fine by me even especially the Islamic festivals as they were Government approved  time out from work to spend with family. No rush hour traffic to and fro Lagos Islands.  Some of us easterners, use this opportunity to take a trip to see our parents like I just did.  Yes am writing this from my Mom’s home in Enugu. Other than this we normally sleep for one day stretch then do some side business as it applies, spend time with your wife and child(ren)  and then unwind with siblings and friends.

From us at Scimitar Global Services Limited #SGSL we wish you all

A HAPPY PASSOVER AND UNLEAVENED BREAD!

A HAPPY EASTER!

And to my to my Dad, SHALOM PESACH! DADDY may you continue to rest in the bosom of our Lord till the day of Resurrection. #Misty-eyed.

On the flip side, dear reader: CONTACT US FOR  MODERN BUSINESS SOLUTIONS

1. CONTACT CENTER SOLUTIONS,
2. SALES FORCE AUTOMATION,
3. COMPLAINTS MANAGEMENT SOLUTIONS,
4. QUEUE MANAGEMENT SOLUTION,
5. SMART MESSAGE MARKETING PLATFORM.

DROP YOUR DETAILS BELOW :

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Scimitar Global Services Limited ( SGSL) in Partnership with Q-better, is introducing our robust Queue management solution called ” Bloom”.

Bloom is an advanced customer flow management system that keeps customers informed about the queue process, assuring that their priority in line is being respected. In one suite you can have :

• Appointment setting (with Virtual ticketing before getting to the office, branch service point or shop)
• Queue management
• Digital Signage

This system also allows professionals to collect all the information they need to manage effectively their service and resources. Gathers data to show essential statistics about the service performance. With an extremely intuitive approach, the system and components setup is quick and simple.

It also helps businesses to organize and plan customer-service in advance, improving resources deployment and allows customers to take a ticket before they arrive at the site and it keeps them informed about the queue status.

ADVANTAGES BLOOM OFFERS

• Reduced perceived and actual waiting times
• High-quality customer service
• Increased resources efficiency
• Easy to install and easy-to-use
• Intensified customer loyalty
• Alignment with the customer needs

CUSTOMER QUEUE MANAGEMENT FLOW

While waiting for their turn, customers often get bored and even frustrated. They also do not want to waste time in line when they could be doing something else. Using Bloom, the waiting conditions can be improved by placing screens showing dynamic content, and notifying customers when it is their turn, thereby reducing the impact of the waiting time, since customers can use their time as they wish.

CUSTOMERS CAN EVEN GIVE FEEDBACK

Lack of awareness of business performance and service quality is a common situation. 80% of companies say they deliver superior service, but only 8% of people think these same companies deliver superior customer service. With Bloom, feedback from customers can be collected through surveys available on-site, on their phone and touch screens at the point of service in realtime.

Bloom also supports a concierge service in queue management. A concierge can approach customers and help them enter the queuing process.

Bloom is a robust Queue manage solution that for Financial Services , Health Services Telecoms Service  and Super markets and Malls.  It can also be used for just appointment setting, where before arriving at the site, customers do not know how many people will be in line and, when they arrive, they may not know which service would best suit their needs. Using Bloom, customers can take their turn sooner by scheduling an appointment online or generating a virtual ticket. Arriving at the site, taking a turn is also a simple and straightforward process.

They can used their Phones, Tablet or their computers  to take a turn sooner and get alert when it is their turn.

The can walk in to the Shop or service location, to use the Tablet kiosk or Ticket dispenser.

DASHBOARD AND STATISTICS ( Reports and Historical data)
For a every application, reporting is very key. Bloom gives real-time and useful statistics, allowing professionals to monitor their business. The system generates metrics and reports to enable managers to optimize resources, get to know their customers and have insightful business awareness.

Bloom is a highly flexible and scalable system that can be customized completely for each business and activity specific needs, right now and as they evolve. Its architecture supports adding new services and devices, implement changes, and quickly adapt to the ever-present.

And more with Bloom Enterprise Server:  the solution for large networks
This system allows to remotely and centrally manage an entire network of Bloom queuing systems, while providing in-depth business data through statistics. It helps managers make informed executive decision on how to improve their businesses, customer experience and consequently, their customer loyalty.

Are you in need of  the best queue management solution in the industry and would be interested in seeing a demo. Drop us  note with your details. We will contact you immediately.

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