Affordable Contact Center Solution for Small and Medium Businesses

Affordable Call Center Solution for Small Businesses

by with No Comment Call Center SolutionsComplaints Management ModuleContact Center AutomationContact Center SolutionsCRMDigital MarketingEntrepreneurshipSmall Business

Call Center or Contact Centers like we prefer to call them these days are customer service unit of an organization where they receive all inbound communications from and also make outbound communications to both new and existing customers. This communication is mostly through telephone calls and the customer service team also know as Agents, that receive the inbound calls are expected to act as advisory and support Staff to the callers.

It is a Call center when all that happens is calls and seen as an Omnichannel contact center when communications now includes Email, SMS and Chat.

Big companies like those in the Banking and Manufacturing sectors that have large customer base usually have call centres for the purpose of managing complaints, handling inquiries and offering customers support. Some of them outsource to BPOs to handle these activities and share daily reports so that they can focus on their main business.

Call centers can be as simple as a PBX Telephony to a complex application with all the Key Call Center Software Features of a robust Contact center Solution and theses come in various cost milestones that Small businesses like ours cannot carry due to cash flow

So to ensure and support your business and also provided you with the right technology that sets your business apart like a customer centric organization we have our Call Assist Cloud-based IVR (Interactive Voice Response) service designed for Small and Medium businesses to manage inbound calls more professionally.

This is solution is affordable and offers various benefits to your business which includes:

  • Professional image of the business as you will
  • Improved productivity of your team as the calls will be routed to the right staff or teams or department concerned.
  • Cost savings on hardware or software installation as you do not need to buy any software
  • You will only need any mobile phone that your teams carry normally or you get a phone box to make it stationary.
  • Online phone directory to give you report of your daily calls and activities
  • Manage incoming calls based on predefined hours of operation

Your Calls are not recorded so your team needs to ensure to take proper records of the calls or maybe record the calls directly on their mobile and archive them for future references.

How does it work

  1. Contact us by Filling the form here
  2. Give us your proposed number of users or departments ( This is for us to confirm your number of Agents or departments where the calls will be routed Also we need to confirm if you want to use your own MTN line of get MTN lines from us as an MTN SIM registration partner)
  3. You will be given the commercials for set up and the service, this is an annual service and renewable every year.
  4. You will also provide us with your welcome message
  5. You will advise on how you want your calls to ring either  “First to Pick up” or “Sequential calling”.
  6. We will set your business pilot number up and share it you to publish on your websites and all channels.
  7. Whenever a call hits your Contact number displayed on your website , they will first be greeted with the IVR message

“Welcome to Your Company Limited, your partner in ABC products or services, for Enquiry and Sales, Please press 1, For Complaints and Support, Please Press 2.”

All these can happen in one or two days and you are live.

Here are some Testimonials

So, make your Business sound more professional by signing up to MTN Call Asist which is our affordable Contact Center Solution for Small Businesses and you can set it up yourself but following the link we provide you.

But should you require us setting it for you, please drop your details here. One of our Solutions consultants will reach out to you immediately.

Just a thought, do you want a website for your Business ? You need an online platform where customers can reach your business- where you publish your Contact Center Pilot number. Check out why you need a website for your small and medium business.

Thank you once again for visiting SGSL.

BloomExtender

How to Drive Customers to Your Business

by with No Comment Digital MarketingEntrepreneurshipMarketingSmall BusinessSocial Media EngagementTraining , Development and Empowerment

How to Drive Customers to Your Business

Dear fellow Entrepreneurs, warm greetings and I bring good tidings even with the huge impact of #coronavirus aka Covid_19 to both our economy and businesses. Am sure a lot of us have taken off for the year already and some like me may still be strategizing while selling. Having gone far into our financial year, it is expedient to have a strategy session even if it is by yourself as an Entrepreneur, or with your team. The way to survive in our new normal requires new sets of rules and strategies. Go over last years sales, income, expenses, profits, losses and marketing strategies. You have to check what worked or failed as well as what you can do better and with whom and what?

That’s said, you need to evaluate your Sales and Marketing activities  and begin to pen down ideas to improve performance for the remaining. I am did mine and also researching so let me share a couple with you on how you and I can increase customer traffic and sales to our business this year as Entrepreneurs.

1. So the first nugget is to research and outlines ideas I can apply to my business to ensure a unique sensory experience to my both potential and existing customers.

Do you know that succeeding in Business requires you act like you are in the entertainment industry? You have to be like Davido, Burnaboy, Tiwa , Wizkid and CWay. You have to constantly churn out new and recycled contents, music albums, contents that customers will jump at. It is Go big or Go Home! Everybody dey rich for instagram! E ma kpariwo ejo!

2. Reach out and thank your Existing customers! So this January, i will advise you that while you are mapping out strategies for the year, also consider focusing on existing customers, call and thank them for last year, offer to be there for them this year and ask for referrals. Call even those who only asked questions.

3. Identify, understand and target the right type of customers for your business. Not everyone will buy from you, not even neighbours!

4. Partner with other Entrepreneurs you can trust, especially when you don’t have all the competence. Collaborations is the secret of success as an Entrepreneur. Find a complimentary partner and share the load and profit. Better a 50%-90% than 0%.
When in doubt, have a firm MOU.

5. If you have a physical location, evaluate existing foot traffic and the periods to know when to run campaigns.

6. You have to consider changing the look and feel of your store from whether physical or online. Create eye-catching displays in your stores , websites and social media channels! Increase curb and store appeal and add catchy outdoor signs and displays at your store locations!

7. Ensure to Speed up the Sales and shopping experience. Real Customers don’t like to waste time. Even the pricy and irate ones. But a happy customer will always come back.

8. Design and strategically offer complementary products to ensure customers have more things to buy. Don’t just do one product or service. Do something complementary and Male more sales. Yes it adds to your cost at first but likewise your profit.

Like if you are in the Fashion business how about adding shoes, hats , belts, brooches and bags to the clothes. If you sell Gates, add Quality keys and padlocks…you get my drift?

9. If you have space, create comfy lounging space for customers to come in. Ensure to put a “Do not sleep” sign

10. You can offer free wifi………….. leave this to the biggies. There is no free lunch in freetown

11. Have you heard of referral strategy?E.g: Whisper to existing customers to bring their friends and get a discount on their next purchase.

12. Identify influencers and connectors. If you have a family friend or acquaintance that can post your product or service to their millions of followers. They will be good too.

13. Leverage social media….I can’t stop saying this! Use google my business for local search, listing and advertising. I can say this enough. It is free of charge! Entrepreneurs are making money just by listing online and having a home office.

14. Have a Digital Marketing road map for the year. Build an email, SMS and Phone list….reach out and ensure to personalize your marketing campaigns

15. Delegate : You can’t do it all alone hire and train interns and employees as runners. Engage employees and friends in your marketing, spread the word

16. Allow customers to buy online and pickup in store. People like to see what the buy now. If they want you to delivery…great!

17. Get a Website that is optimized for mobile, local and also international consumption. But please optimize for mobile and local first as charity begins at home.

Remember I am a call and chat away. Should you require us to help you design your Digital Marketing road map, we offer very affordable consulting services to help you with your Digital Marketing activities within our terms and conditions.

Also sign up for free for our forthcoming:
Entrepreneurs Round-table: A Sales and Digital Marketing Masterclass

 

Details of the logistics will be shared by email to all who sign up. It is a free class but you have to get the training materials.

Also see highlights of our customer testimonial of Digital marketing Masterclass 2019. Do click on the “subscribe” button for more Marketing content.

 

About The Author

Chinedum Amachi is the MD/CEO of Scimitar Global Services Limited (SGSL). An ICT Solutions and Business Process Outsourcing Company in Lagos, Nigeria.

As an #ICT and Management consultant. I help Businesses improve their Customer Relationship Management processes through automation; leveraging #Technology #ModernBusinessSolutions for improved Customer Acquisition Strategies (Sales & Marketing) to increase revenue for their businesses as well as Customer Retention Processes (Complaints Management, Queue Management ) to ensure Customer Satisfaction and Loyalty.

I am also a Digital Marketing Consultant and an SME Advocate. I coach and support Small business owners #Entrepreneurs like me on how to leverage #Technology they have ; to market their businesses through Digital Marketing activities ( Social Media Marketing, Email Marketing) at the lowest cost possible.

Connect with me on LinkedIn

Follow Scimitar Global Services Limited ( SGSL) on LinkedIn:

Office business

Basic Tools And Services An Entrepreneur Needs for His/Her Business!

by with No Comment Call Center SolutionsComplaints Management ModuleCRMDigital MarketingEntrepreneurshipMicrosoft Modern Business Solutionssales force automationSmall BusinessSocial Media EngagementTraining , Development and Empowerment

Office business

As an Entrepreneur, it is expedient that you set your business on the path that guarantees productivity by leveraging technology that ensues trust, supports collaboration with continuous improvement; As you must have to stay connected with both your employees and clients whether you’re working remotely or onsite.

So are you:

  • a Start up business in Nigeria with no online presence and registered business name?
  • An existing Small & Medium and Enterprise Business (Professional services etc.) still using free email service and cracked office applications?
  • a Mid-market Business (Micro-finance Banks, Insurance, Pensions, retail, Securities, travels, fashion, big shops, etc.)?

You need a budget friendly bundled business  strategy and applications that includes some or all the following :

  1. A business name registration with CAC (sole proprietorship, Limited liability company) within 4 weeks
  2. Your Website ( domain registration and email hosting: www.yourcompany.com )
  3. Business class email : yourname@yourcompany.com
  4. Original Microsoft office application (Word, Excel, PowerPoint, One note, etc)Smart business on devices.jpg
  5. Collaboration and file sharing from anywhere, any device anytime
  6. One Terabyte of 99.9% money backed secure Cloud Storage for all your documents, pictures etc.
  7. Social Media Engagement
  8. Calendar Management
  9. Contact center For Small Business (Optional)
  10. Customer Relationship Management (optional)
  11. IT Management (Required but also optional)

 

We understand that small, medium and even mid-market businesses don’t always have the luxury of a massive budget focused solely on technology like  the  bigger Enterprises. They are  focused on the perceived more important technologies for their core business and processes and manually trying to run the business profitably and meeting all the numerous tidbits that require attention.

The truth is that manually managing businesses is actually more expensive and cumbersome because your business is lacking in some key areas somehow, if you don’t have any of the above listed tools. That is why we are encouraging you to sign up for our affordable modern business solution for small business.

These are smart business tools that are tailored to meet the demands of small and medium businesses, giving them the leverage to use same technology big enterprises are using with same results but at very low cost compared to the latter.

o365-b.jpg

Using modern business applications from Scimitar Global Services Limited (SGSL) tells potential customers that you’re serious about business. For example, you can impress your prospects by inviting them to a collaborative online meeting where you can review your latest proposal with them instead of incurring cost of going to their office. With our state-of-the-art but easy-to-use collaboration, mail, and messaging services, you can set yourself apart from organizations that use free or ad-supported services. A custom domain name further enhances your branding, and includes design tools to easily create a professional, public-facing website in minutes.

With Office 365, you get pay-as-you-go pricing options that give you predictability and flexibility for your business. Office 365 also offers great flexibility by allowing you to easily provide users with only the services they need, cost-effectively adding value to your business.

How about improving the way your business runs with Microsoft 365 . You will have access to reliable Office apps with advanced security option with the ability to communicate with both your employees and your customers through Chat, call; You can host online meetings, and collaborate in real time, whether you’re working remotely or onsite. You will be able to secure your documents in your OneDrive cloud storage, all at a price that’s right for your business.

Click here and authorize us to set up your  Microsoft 365 Free 30 Days Trial

Connect with us immediately for your affordable technology for small businesses so that we can provide you with information and options of comfortable technology solutions within you budget that meets your business needs.

 

Scimitar Global Services Limited (SGSL) is a Microsoft Partner for Microsoft 365 and Dynamics 365 in Nigeria.

 

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How To Simplify Your Business Processes From Quotation To cash Without Switching Applications. #Microsoft Dynamics 365!

by with No Comment Complaints Management ModuleContact Center AutomationCRMDigital MarketingMicrosoft Modern Business Solutionssales force automationSmall BusinessSocial Media Engagement

Contact us to show you how easy it is to simplify your business processes when you can go from quote to cash without switching applications. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox.

Digital Marketing Masterclass 14

Leveraging Technology for your MSME Business by Scimitar Global Services Limited

by with No Comment Digital MarketingEntrepreneurshipSocial Media EngagementTraining , Development and Empowerment

Register for our Smart Business Tour for SMEs. I am working in partnership with Nigeria Association of Small and Medium Scale Enterprises (NASME Lagos) in an MSME Smart Business Tour organized by #NASME Leadership in one of its many empowerment programs planned for its members in 2017. Scimitar Global Services and Microsoft will be hosting the members of NASME Lagos.is the post excerpt.