Benefits of ICT In Our Education Industry

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Unlock the Future of Education with ICT Solution and Services

The education industry has evolved rapidly and has bridged the huge divide in access to education in the last 10 years due to the adoption and embrace of technology as the key to staying ahead.

 

Information, Communication, and Technology (ICT) in education has made learning more accessible, exciting, and enjoyable. The development of technological advancements in education has led to enhanced knowledge and skills of both teachers, lecturers, and students as it has now transformed the way we learn and has opened new possibilities for all; From increased flexibility and personalized learning to the ability to collaborate and access a wide range of resources,

Technology in education especially in the advent of Artificial intelligence (AI) it is now particularly important because it helps today’s teachers to adopt and integrate modern technologies and tools into their classroom. Teachers can upgrade and improve the ways they engage their students in unique, innovative, and equitable ways.

Here’s how some of our ICT offerings can transform your educational ecosystem:

1. Call Center Solutions: For Improved communication

– Enhance communication between students, parents, and staff.
– Streamline inquiries, admissions, and support services.
– Improve response times and provide a seamless experience.

2. CRM/ERP Software Solution and Services:

– Centralize data management for efficient administration.
– Gain insights into student performance and engagement.
– Automate processes for enhanced productivity.

3. Video Engagement for Higher Education:

– Facilitate remote learning with interactive video solutions.
– Host virtual lectures, workshops, and collaborative sessions.
– Foster engagement and enhance the learning experience.

4. Telemedicine platform:

– Extend healthcare learning and services to students and staff.
– Enable remote consultations and medical support.
– Ensure the well-being of your educational community.

5. Online Learning:

– Transition seamlessly to digital learning platforms.
– Deliver flexible, accessible, and engaging courses.
– Expand your reach and offer diverse learning opportunities.

6. Queue Management:

– Optimize campus operations with efficient queue systems.
– Reduce wait times and enhance service delivery.
– Ensure a smooth and organized environment.

Scimitar Global Services Limited (SGSL) as an ICT Solutions and BPO Services Company in Lagos, Nigeria, we understand the unique challenges faced by educational institutions, and we’re here to partner with you in designing your ICT roadmap and roll out plans to empower your journey with innovative ICT solutions.

SGSL is committed to elevating the education industry through technology in partnership with our OEM partners by offering tailored solutions and services designed to meet the unique needs of educational institutions, ensuring a brighter future for students, educators, and administrators.

Ready to transform your institution? Contact us today for a consultation and discover how our ICT Solutions and services can revolutionize your educational services to your customers.

#EducationTechnology #EdTech #ITServices #TransformingEducation #ScimitarGlobalServicesLimited #ICTsolutionsforbusiness #softwareforbusiness #ictsolutionforedusction

How To Generate Quality Leads, Increase Business Revenue At Reduce Cost A Growing Business! !

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In today’s competitive business landscape, organizations like yours are constantly seeking innovative ways to enhance their revenue generation while also delivering exceptional customer experiences. This involves huge investment in both technology, Process and Employees and most times one is abandoned for the other due to the cost involved. So Scimitar Global Services Limited (SGSL) is offering you a game-changer in achieving both goals with Customer Connect 360.

Customer Connect 365 is our all-in-one Business Development, Marketing and Call Center Outsourcing Service designed to help Entrepreneurs, Managing Directors, and CEOs of small and medium businesses to concentrate on closing more deals and making money while signed up to our technology for Business & Digital Marketing Services that helps them in Lead Generation and Customer Service and Support operations. 

As you explore the business needs of your organization from setting up an office space with employees, training them; designing a website, setting up an official mailing system, Sourcing for a Call center technology and CRM as well as setting up your social media pages; do remember that the key lies in choosing options that aligns with your business goals and empowers you to deliver exceptional results at reduced cost.  There may be no need to incur and invest huge cost in owning a space, the whole technology and even employees in the early days or depending on your processes keeping too many staff when you can outsource all your business processes and get desired result with a smaller number of employees.

With the Sales, Marketing and technology Mix of SGSL Customer 360, Small and medium businesses like yours can seamlessly optimize their sales, customer services, and even loan collections processes, leading to increased profitability and higher levels of customer satisfaction at extremely low operational cost compared to you running all the people, technology and processes yourself in one location.

Our comprehensive suite of technology sales and customer services is tailored to accelerate your company’s growth and success with the following key services and benefits we offer to take your business to new heights:

KEY SERVICES AND CAMPAIGN GOALS: 

  1. Help You Generate Quality Leads: Our primary objective is to connect your business with high-quality, targeted leads, ensuring maximum conversion rates and increased revenue streams.
  2. Boost Business Development: Through our expert business development services, we aim to enhance your company’s market presence, foster strategic partnerships, and explore new growth opportunities.
  3. Drive Revenue Growth: By optimizing lead generation and business development, we strive to drive sustainable revenue growth and long-term success for your business.
  4. Offer Quality Customer Service and Support:  New and existing customers will be supported effectively to ensure customer satisfaction and loyalty which will also guarantee revenue from return businesses
  5. Expert Guidance and Consultancy: Benefit from the expertise of our seasoned professionals who bring years of experience in various industries to your doorstep.
  6. Focus on Core Competencies: With SGSL handling your lead generation, business development and Customer Support, you and your team can concentrate on core business activities and innovation.
  7. Increased ROI: Our data-driven approach ensures that your resources are invested in the right places, delivering a higher return on investment. This is our money backed guarantee within our terms and conditions.

Investing in the right technology services like Customer Connect 360 that is tailored to your business needs can yield significant returns in terms of increased revenue, improved customer retention, and enhanced brand reputation all while you concentrate on close deals and making more money.

So embrace the opportunity to transform your business with SGSL Connect 360 Services. Let us be your strategic partner in lead generation, business development and Customer Service, empowering you to thrive in today’s competitive business landscape efficiently and effectively.

Sign up now and unlock a world of growth potential for your business.

Together, we’ll achieve greatness!

Diaspora Banking Services With Video Banking Solution

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Diaspora Banking is a service offering designed by commercial Banks in Nigerian to offer banking services to Customers who do not reside in the country. This service allows Nigerians living and working outside the country to maintain transactional accounts and perform domestic and foreign transfers through their accounts with their Banks and It also offers them provides top of the range investment opportunities even as non-resident Nigerians.

Are you a financial institution looking to redefine your Diaspora Banking services? Your search ends here! Scimitar Global Services Limited, a pioneer in customer relationship management technology, brings you an innovative solution tailored for banks and financial institutions aiming to serve non-resident Nigerians with unparalleled excellence.

SGSL Video Banking Solution emerges as a transformative force, connecting non-resident Nigerians to their homeland’s financial landscape.

Here’s why it’s the perfect match for your Banking institution:

  1. Offers Convenient banking with Ease of Use and at No cost to Customer: Our Video banking is very easy to use and gives serves as a comfortable and interactive video support channel for your banking customers who use your online Banking channels like your Website, Mobile App, ATMs, and the Contact Center.  With a click to Call Feature from your website
  2. Has Omnichannel Access: Our Video Banking solutions transition a voice, chat, and web-page interaction into true Omni-channel experiences at no cost to the end customer. This experience is easily accessible from one of the following scenarios: web-chat escalation of video, voice escalation to video, and click-to-video chat from a webpage or mobile applications. it can be extended via ATMs and Kiosk to create consistent messaging and a personalized customer journey irrespective of your location.
  3. Accessible all Data Enable devices -Mobile Banking: Our Video banking can be accessed via your Banks’ Mobile app with good banking experience
  4. Effortless KYC Compliance:     Simplify the KYC process through secure virtual interactions, eradicating the need for lengthy paperwork and time-consuming processes.
  5. Streamlined Onboarding:   Our Video Banking Solution ensures a guided and swift process, erasing geographical barriers to help you elevate the onboarding experience for non-resident Nigerians.
  6. Advanced Verification:    Unlike video conferencing application, Our Video banking solution offers guaranteed security through cutting-edge encryption and authentication methods, building trust while safeguarding sensitive information of your customer. It is designed strictly for banking.
  7. Global Reach, Local Touch:  Our Video Banking Solution bridges distances, enabling non-resident Nigerians to access personalized banking services from any corner of the world.
  8. Tailored Customer Support:   With a secured Face-to-face virtual interaction powered by our video banking solution for diaspora banking, your bank maintains a personal touch to customer support, from financial advice to query resolutions, empowering your clients with expert guidance and trust.
  9. Convenience Across Time Zones:    Depending on how you want to run your Diaspora Banking services, our Video Banking Solution ensures round-the-clock services, regardless of location; accommodates varying time zones!
  10. Omnichannel contact center design: Our Video Banking solution comes with omnichannel contact center features with an IVR, Voice/Video option (VoIP), Video on hold, Skill based routing as well as supervisors’ barge/monitoring and reporting features.

As a Bank in Nigeria, we are sure you have Diaspora Services running, would you want to add a human touch for a face-to-face video interaction just like the customer walking into your branch.  Ready to embark on a journey of innovation? Request a demo from Scimitar Global Services Limited and experience firsthand how our technology can reshape your institution’s Diaspora Banking services, enhancing customer engagement and operational efficiency.

Why Partner with Scimitar Global Services Limited for your Diaspora Banking Service?  

At SGSL, we understand the unique needs of financial institutions catering to non-resident Nigerians. we were the first to successfully deploy and seamless working solution with GTBank in 2018 and since then they have been offering Video Banking Service allowing their customers to video-chat with a customer service representative in real time and giving them the same GTBank in-branch experience of seamless banking, no matter where they are in the world.  This is with assurances that their conversations using GTBank Video Banking are private and secured by end-to-end encryption, providing them with the same level of security that they would receive on any of our other platforms.

So partner with us along with your Diaspora Banking team for a roadmap into a future where banking knows no borders and convenience knows no limits.

Click here to Book A Demo or Contact us at info@scimitargsl.com to learn more about our Video Banking Solution and its transformative potential. Embrace the power of innovation today!

 

#VideoBanking #DiasporaBanking #Innovation #FinancialInstitutions #CustomerEngagement #GlobalConnectivity #RequestDemo

How Video Banking Can Add Value To Your Banking Business Processes

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How Video Banking Can Add Value To Your Banking Business Processes

With Banks and Banking Consumers already using various video conferencing and chats services all over the world in their daily lives; a survey of over 4,000 consumers found that most are eager to adopt video banking if Banks will add it to their available Banking channels irrespective of their age, gender, social class, or working status.

On the other Hand, across the globe, financial institution who have adopted Video engagement has in a Video report indicated that video Banking helped them enhance their service and increase customer satisfaction and loyalty while growing revenue and driving productivity gains. That’s why so many institutions are planning to follow the same path.


“We use video banking in branches across the U.S. where we have small to no staff. It allows us to have a presence and still serve our members where the concentration of SEG employees doesn’t warrant a full-service branch. We also use it in our digital platform on mobile and desktop applications.” – Carey Price, SVP and Chief Retail Officer, BCU

Video Banking as you can see above can add value to the many business processes of a Bank, but leaders of Banks need to identify them all to draw up a comprehensive business case that applies to their Bank based on their vision and mission. This will require strategy consultation with your internal stakeholders to gather and understand their needs and challenges, and to match the values will outline soon that video banking can contribute throughout the organization.

You’ll likely start with only a few use cases, but having a broad understanding of the potential benefits will help you build a more solid business case and design a service that not only delivers on the initial needs but can also scale to meet future requirements. That Said we will be sharing the values to Banking here but we have a robust guideline on HOW IMPLEMENT VIDEO BANKING FOR YOUR BANK which we can share with you on request here.

Below are some typical business benefits of video banking. Management of Banks are expected to consider how relevant they are for you and explore them and others that may be more specific to your organization:

  1. Higher Net Promoter Score in the Banking Industry
  2. Greater customer/member satisfaction
  3. Increased customer/member acquisition
  4. Increased Customer loyalty
  5. Increased up-selling and cross-selling opportunities
  6. Shorter average in-branch wait time
  7. Increased first visit resolution rate
  8. Higher number of products per customer/member
  9. Shorter average handling time due to visuals
  10. Increased first call resolution rate
  11. Reduced abandonment rate on the channels
  12. Lower contact center agent turnover as agents enjoy working with Video banking
  13. Increased share of Market even beyond our Shore; Have you heard of Diaspora Banking?
  14. Increased sales closure rate
  15. Shorter sales cycle

One of our customers, a leading deposit money bank in Nigeria is currently using Video Banking for their Diaspora Banking and I can tell you for free the benefits is beyond imagination in terms of their return on investments.

Overall, Video Banking has proven to be a catalyst for remote banking and financial inclusion, benefiting both customers and banks. With enhanced accessibility, personalized interactions, and streamlined processes, customers are empowered with convenient banking experiences. At the same time, banks like Barclays Bank, IndusInd Bank, and GTbank have witnessed tangible ROI, improved operational efficiency, and strengthened customer loyalty.

As we continue to witness the digital transformation of the banking industry, Video Banking stands as a shining example of innovation that ensures financial services are accessible to all.

Let’s embrace this technology and drive financial inclusion. Book A Demo to learn more Here

#VideoBanking #RemoteBanking #FinancialInclusion #ConvenientBanking #Innovation #ROI #BarclaysBank #IndusindBank #GTbank #DigitalTransformation

HOW TO MAKE YOUR CALL CENTER A PROFIT CENTER

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Improving Customer Experience and Satisfaction really requires that you put in place various communication channels to build relationships and the internal processes to proactively nurture your customer base

This requires that business who want to be customer centric must roll out or upgrade their customer engagement channels to an omnichannel customer relationship management.

In an omnichannel set up, all the touch points which simply means the communication channels through which a customer can reach or communicate with your business such as Telephony/IPBX, Email, Webchat, SMS and What’s app as well as social media are connected and integrated to the back office to provide seamless and consistent customer experience round the clock.

This means that the customer can receive service at any time of his or convenience through any channel of choice and should it be a request for support, there is a process for a first call resolution. And should there be need to escalate beyond the touch point, there is a structed resolution time with escalation and notification within set Service level agreement,

So, an Omnichannel contact center is an upgrade from the normal call center telephony set up where agents can take inbound calls and make outbound calls to customers; to a multi-channel model which supports many touch points, and these touch points are integrated with a Contact center CRM for Contact center Automations to efficiently capture and manage all interactions conversation can be maintained across channels.

With Omnichannel contact center, agents are armed with the right information as well as the interactions history of the customers displayed in a single agent for a first call resolution or a very short turnaround time within SLA.  This creates a seamless customer experience where customers can use any channel of choice that most suits them and their needs, and still receive the standard of customer experience they expect from your business.

Here some benefit having an omnichannel

  1. Customers has the option of engaging with your business across channels.
  2. Your business can also support customers on their preferred channels – Email, Voice, social media & Chat
  3. You can tailor your services and communication to the needs of the customer by setting automation rules with time-related trigger escalations for back-office integration within service levels standards.
  4. A single agent desktop makes the customer service experience and journey effortless for both agent and customer.
  5. You offer first call resolution with agents armed with the interaction history of your customers
  6. With fast resolution processes agent can upsell the customer who contact the contact center for more revenue for the business, making the contact center a profit center.
  7. Your Contact center managers and supervisors can monitor activities for improved performance in real-time for information about all interaction channels and the agents involved in the interactions as well as the context of interactions.
  8. Your Contact center managers and supervisors can run smart reports and run analysis from the robust operations reports for performance improvement
  9. Management and all relevant stakeholders have insights for proper decision making.
  10. You can grow your business by maintaining trust and lasting relationships with your customers, through every step of the customer journey.

As a customer centric, who wants to stand out and grow your business, do not assume that adopting an Omnichannel strategy applies to only to larger organizations; the understanding is that you must continuously improve both your processes and technology as well as empower your employees to ensure that you deliver quality service to your customers. So any business that offers products and services and aftersales support to customers must consider taking the omnichannel approach as businesses of any size can see improvements if well implemented especially with plans to scale as you grow.

Scimitar Global Services Limited in partnership with our OEM/technology partners provides Omnichannel Contact Center Solution giving your businesses a robust channel for new and existing customers that have inquiries about the business or complaints on your services to deliver great service on-demand, allowing them to do so over any channel of choice with the same quality experience for improved customer satisfaction and loyalty which in turn increase business revenue. With an Omnichannel strategy, your contact center becomes a contact center, an additional sales channel to our sales and marketing departments.

Contact SGSL to be able to Generate More Revenue And Improve Customer Satisfaction And Loyalty By Creating A Consistent, And Personalized Customer Relationship Management Processes With SGSL Solutions.

 

VIDEO BANKING AND VIDEO CONFERENCING, WHAT IS THE DIFFERENCE?

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THE DIFFERENCE BETWEEN VIDEO BANKING AND VIDEO CONFERENCING

“Is this not same service like Skype, Zoom or like Teams?” “We have been using them for meetings all this while, why can’t we use them to manage customers?”

These are some questions I have been asked in addition to rejections due to budget in the last 6 years that I have been pushing for adoption of Video Banking as one of the Omnichannel touchpoints to redesign Banking for the future and for financial inclusion.

My response is that those are video conferencing solutions or platforms that you can use for virtual meetings and team collaboration, but they not designed for Banking.  This seems to not have convinced most Bank C-level apart from two Banks in Nigeria that has our solution and using it for diaspora banking. I want to appreciate GTBank Plc, as the leader in use of Technology in Banking in Nigeria.

Even as Chief Innovations officers and CTO or even Customer Experience Group heads and leaders, you might get these questions from your CEOs, Executive team or board when you present your plans to improve your digital channels and improve customer experience. It is always about the cost and then… What’s the difference between video conferencing and video banking? Video banking is to expensive; Can’t we just use same Skype or Zoom to meet virtually with our retail customers with less or no overhead cost?

Video Banking Solution comes at a cost as it is an enterprise solution but when it comes to digital channels like this, cost savings shouldn’t be the only factor to consider. Security, Convenience, customer experience, compliance, and workflow designed with banking use case must be included in your Bank’s due diligence. The Return in investment outweighs the total cost of ownership.  On the other hand the SaaS model is always available as another option.

According to financial News London, confirmed reports have it that Bank of America, BNP Paribas, Citigroup, Deutsche Bank, JPMorgan, Standard Chartered and UBS advised their employees against using video conferencing tools for Banking purposes due to the noncompliance of these almost free Video conferencing tools.  As a Microsoft Partner and Indirect Cloud Solutions Provider, Even Microsoft teams which is secured and well accepted in Nigerian Banks today is not a Video banking Solution. We know the difference and capabilities of solutions we carry and will honestly can draw the line that for external meetings and Internal collaborations, use Microsoft Teams but when it comes to offering Omnichannel Banking Services for good customer experience and security, Use Kuber Video Banking from SGSL as it is designed solely for Banking and we leverage Microsoft Azure, Dynamics CRM , Microsoft 365 and Active directory to deliver the solution to ensure the full business value stays within our offering for customer satisfaction.

Oh I forgot, here are the two definitions from google search results:

“Video conferencing is an online technology that allows users in different locations to hold face-to-face meetings without having to move to a single location together”

“Video banking is a term used for performing banking transactions or professional banking consultations via a remote video connection. Video banking can be performed via purpose-built banking transaction machines (similar to an Automated teller machine), or via a videoconference enabled bank branch.”

So there is a big difference between Video conferencing and Video Banking when it comes to Banking as the latter is designed solely for Banks to foster and offer secured and convenient banking experience to customers especially in line with Banks omnichannel roadmap to reduce foot traffic to their normal brick and mortar services which has since been gulping resources in operational costs

Here are the diverse ways they differ:

SN VIDEO BANKING VIDEO CONFERENCING
1 Video Banking addresses the consumer side of collaboration and enables communication between businesses providing the ability to share educational information and provide a platform for business negotiations. Video conferencing platforms only enables communication between businesses provides the ability to share information and provide a platform for business negotiations but does not take care of the individual.
2 Video Banking does not require both parties to set a date and time to communicate. Customer can at any time access Video banking for a Face-to-Face Chat from a Banks website, kiosk or mobile app. So far there is someone available to speak with him from any Video enabled device. Video conferencing platforms require both parties to set a date and time to communicate, which creates service friction and customer dissatisfaction with missed appointments on both sides.
3 Video banking is very secured and has passed all ISO and Global standards for Banking. Ask for documentation for Kuber Video banking from SGSL. Our Video Banking solution has passed all compliance test required. Video conferencing and chat apps aren’t secure enough for banking transactions.

 

(You’ve probably heard the recent news about the iPhone FaceTime bug that allows users to eavesdrop on others before they even accept the call.)
4 Video Banking offers a secured face to Face engagement between your bank and your customers and cannot be hacked. Customer data and transaction are secured and protected from breach. Video conferencing platforms are insecure and can exposes the Banks to litigation for breach of trust which can bring bad publicity.
5 Video banking comes at a cost as it is an enterprise solution but when it comes to digital channels, cost savings isn’t the only factor to consider. Convenience, consumer experience, compliance, and workflow must be included in your Bank’s due diligence. Yes Video conferencing is almost free and cheaper to deploy and use but it applies to normal meetings and engagements for example as a vendor, we don’t have to physically be at the Bank IT office with the whole team of engineers.

We can work remote rather than for an in-person meeting.
6 Video Banking expands on the face-to-face digital communication by recreating an entire branch experience, with tellers, consumer service representatives, loan officers, and financial advisors. It will just like the customer is being serviced at the bank physically yet from the confines of his home of office. Video Conferencing allows for just normal face to face interactions for meetings.
7 Video Banking is custom built to meet the needs of banking consumer, with well-defined banking use cases supported by with banking workflows and processes for an optimized service delivery. Video Conferencing is built for conference calls, meetings and document shares.
8 Video banking usually supports the following Banking use cases

·       Document collection

·       Document signature

·       Screen sharing

·       Presentations

·       Co-browsing /URL sharing

·       OCR Data capture

·       Banking KYC

·       Account Opening

·       Standardized business workflows

·       Robust Reporting

·       Branch, web, and mobile deployments

·       After call surveys

 Video Conferencing usually supports the following Banking use cases

·       Document collection

·       Screen sharing

·       Presentations

 

 
9 A robust video banking app brings all your products and services together, which increases your staff efficiency and racks up sales for increase revenue. Video conferences is just for video calls and collaboration to improved employee performance
10 Video banking has contact center features and can be built into your call center queue; making it an on-demand and click to call for consumers, just the way retail banking channels should be. Access to banking without asking for licenses Video conferencing does not have contact center features and cannot be built into existing queues or business rules. Only Microsoft teams can run with its complementary solutions stack for a B2B. It does not give good customer experience to the retail customer.
11 Video conferencing cannot be integrated into your existing customer management processes, and it requires but the customer and the relationship manager to show up at a scheduled date and time. Most Video conferencing platforms are not designed for businesses to own and manage themselves and this requires that participants still show up at the same time
12 Video banking automatically records all Video engagements sessions which are spool able in called reports, Bank can produce logs and metrics to track performance and provide data to prove compliance to Banking regulations. While some of the Video conferencing platforms are now recording their sessions it is at the agreement of the users or customers.
13 Video banking apps are not cheap but compliant with security regulations that assures security of financial data of both Bank and its customers. Video Conferencing platforms like Skype, Zoom, What’s app, WebEx and FaceTime etc. are good and affordable platforms and user friendly.
14 Video Banking can be embedded as our API allows Banks to host their video calls directly in their mobile app or website – no need downloads of plug ins, no redirects, and no waste time. Video conferencing platforms have mobile clients you can download from App stores but with branded clients
15 Video Banking Supports WebRTC even on mobile Some Video conferencing support webRTC some require you must download a client

 

Even before the outbreak of Corona Virus aka Covid19, a few Banks or even Global financial institutions allowed Video conferencing for meetings, but they restricted themselves to a few approved secured platforms to ensure security of Bank’s information. As a Fintech Solutions provider, I remember having to visit Serval Bank HQs with my team for presentations and Demonstration of our Omnichannel Video Banking Solution and Contact center Solutions as conference calls were not preferred, except in very rare cases to bridge gaps which it was best for just meetings. GTBank Plc was the first Bank to trusted us and launched our Kuber Video Banking Solution for their Diaspora Banking services. Click here to test GTBank Video Banking.

But the pandemic came and shut us all out, drastically reducing in-branch and physical visits to businesses across the globe, now forcing financial institutions to consider leveraging digital alternatives both for meetings, support and for Banking.  Which is how the VCs took over the market as Banks had to rely on video conferencing solutions but now realizing that these platforms does meet the needs of both the bank and its customers in the long term as they come with challenges of low security and non-compliance.

Now we present the better way: Kuber Video Banking Solution from SGSL. A Secured and complaint Video Banking Solution for Banks embedded into your Bank’s website, Online Banking, Mobile Banking and even Kiosks, ATMs in your Galleries and any data enabled devices for a click to call feature that allows your bank to host secure video calls directly in their app or website – no downloads, no redirects, and no wasted time.

Take back control of your digital customer experiences with SGSL’s Kuber video banking solution and continue to build stronger customer relationships with trust especially with the revised operation hours in branches, Banks can make its touch points more proactive, relevant, and frequent.

Book a demo here!

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Improving Customers Engagement with SGSL Modern Business Solutions

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Improving your Modern Business Solutions

There are several technology devices to improve your service delivery to your customers in more convenient handlers in this dispensation than in previous years. 

modern-business-solution-in-nigeriaIn recent times, there is speedy development of sophisticated apps to ensure smooth running of businesses and aid customer satisfaction. As a customer centric organisation you can rely on Scimitar Global Services Modern Business Solutions software to position your operation as an innovative and upgraded one. 

What is Modern Business Solutions

Think of Modern Business Solutions as a corporate instrument to influence your customers’ positive perspective and acceptance. 

In simple terms, Modern Business Solutions (MBS) is described as a technology and application service provider specializing in data management and monetization services for data owners. It can also be restructured as an internal tool to collaborate, create and sustain relationships with customers efficiently. 

Why improve your Modern Business Solutions? 

In case you already have one, there is a need for adequate examination of its performance and feedback from customers to further upgrade it to suit your customers demands. 

Since Customers are better exposed to competitors’ dispensation, the reviews are always authentic to make a change. And their biased suggestions can be used as a  creative rudiment for a transformation. 

Speaking of reasons to improve your modern business solutions; below are competitive and valid points;

  •  To improve your business process: there are always new things to incorporate into your business process to further streamlined it to maximum tolerance and bearings of your customers. 
  • To identify and completely eradicate some area of inefficiency in the business process
  • To aid better positive results: since it is software, it is more reliable than human inputs if it is well programmed. 
  • To improve the tracking and management of more complex tasks.

What are the benefits of Modern Business Solutions? 

The list of the benefits of Modern Business Solutions is endless. The fact that every business size from small to medium and even the giant of the industries can use it is a plus. 

However, to list few out of the numerous benefits are the following;

Access files from anywhere – online or offline: Access your files from anywhere on desktop, phone and tablet, online or offline. You and your employees can now be more productive from anywhere, even when there is no Wi-Fi or Internet connection.

Get monthly security updates and feature releases: Your sensitive business data in the cloud is protected with enterprise-grade security. You’ll always have the most secure version of Office – without the IT expense of patches and upgrades.

Use the web version of Office – with rich features: You get all-new Office 2016 apps, the web versions of Word, Excel, PowerPoint and Outlook with rich features, plus OneDrive cloud-based storage to manage all of your files.

This combined power of customer relationship management (CRM) with already-familiar Microsoft Office tools helps your employees achieve goals across sales, marketing, social, and customer care modules of Dynamics CRM.

Enjoy Office apps

Get the latest features and capabilities with fully installed and always up-to-date versions of Outlook, Word, Excel, PowerPoint for Windows or Mac, OneNote (features vary), and Access and Publisher (PC only).

Use 1 TB cloud storage per user

Edit and share documents, photos, and more from anywhere, on all your devices with 1 TB of OneDrive cloud storage.

Get email and calendaring

Use enterprise-grade email through Outlook with a 50 GB mailbox per user and send attachments up to 150 MB.

Collaborate with instant messaging and online meetings

Get your team on the same page using group chat, online meetings, calling, and web conferencing with Microsoft Teams.

Increase protection against advanced cyberthreats

Help protect against malware, viruses, phishing attempts, malicious links, and other threats.

Manage mobile devices, tablets, and computers

Quickly and easily add security to mobile devices, tablets, and computers that connect to your business data with Intune.

Add business data protection

Control access to sensitive information using encryption to help keep data from being accidentally shared.

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How Insurance Companies Can Process Claims Efficiently After A Protest Like #ENDSARS

by with No Comment Call Center SolutionsComplaints Management ModuleContact Center AutomationContact Center SolutionsCRMMicrosoft Modern Business SolutionsVideo Engagements and Conferencing Solution

With reports of widespread destruction, looting, injuries and even death after the #ENDSARS protest in Nigeria, where Youths for the first time took the bull by the horns by mobilizing against #PoliceBrutality by the Special Anti-Robbery Squad; Insurance companies must be gearing up for what we project to be the mother of claims in view of the aftermath of the wanton destruction recorded.

The rampage by the so-called hoodlums who were said to have hijacked the protest, left in its trail a lot of burnt and destroyed buildings from police stations, to Government and private offices as well as banks, shopping malls, media houses and the toll plaza where it all began as a peaceful protest. The unarmed protesters were alleged to have been shot at by some armed men in military uniforms in their bid to disperse them, having occupied the toll gate for days costing the government uncollected funds in millions and this snowballed into a violent mob actions with several vehicles, buildings, and properties across the country vandalized, looted and burnt.  The number of lives lost is still being compiled from various areas with the military denying that they shot at the unarmed and peaceful protesting youths.

As a Business Owner, my heart bled watching the carnage and destruction to private businesses who also were in the same quagmire that birthed the protest and the honest questions on my mind are  “How will small and medium businesses come out of this in our kind of country” , “Who will help you bear the cost of these huge losses?”  “Do those who have these damaged properties even have insurance on their properties?” My fear is that most of them may fall into the negative category.

On the other Hand, Are our Insurance companies ready and buoyant enough to stand in the gap for all the businesses cut in this carnage or crossfire as it were? that’s considering the vast area of coverage, that claims assessors must visit in order to process claims. That will definitely require a robust technology by the insurance company to gather the claims from all points of incidence and process them to evaluate and separate the coverable claims from the ones which will not be considered, more like a Force majeure. Why?   Because most insurance contracts exclude losses and damages due to a riot, mob action and war.

In all, there will be lots of data collation, site visitation, claims verification and evaluation process and it its expedient that Insurance companies have the right technology to do this effectively and efficiently.

Customer relationship management in the insurance industry is sensitive as they always deal with a very emotional situations and transactions which requires a sense of duty and commitment because most customers reach out to them during or after a time of distress. It is expedient that a human face backed by a sophisticated customer interaction technology which stores, processes and analyzes the data to enable personalized customer support.

Here are some InsurTech Business Use cases for Insurance Companies and how they can improve the claims process even in a pandemic or crisis.

SN TECHNOLOGY  BUSINESSS USE CASES
1 An Omnichannel Contact Center Solution

 
  • Offering Superior Customer Experience – Improving the customer experience across customer life cycle
  • Claims Processing – Handling customer claims request for reimbursement
2 Video Insurance Solution
  • Offering Superior Customer Experience – Improving the customer experience across customer life cycle
  • Claims Processing – Handling customer claims request for reimbursement
  • Premium Reminders & Collections – Managing premium reminders and collections
3 A Core Insurance application Premium Reminders & Collections – Managing premium reminders and collections
4 Sales Force Automation
  • Improving Digital Sales – New customer acquisition/ cross-sell or up-sell opportunities
  • Premium Reminders & Collections – Managing premium reminders and collections
5 Customer Relationship management Software for Complaints and Support
  • Offering Superior Customer Experience – Improving the customer experience across customer life cycle
  • Premium Reminders & Collections – Managing premium reminders and collections

Risks are inherent for any Business, from a suit to a mob action like #ENDSARS or even natural disaster and acts of God can ruin happen bring huge losses and also someone can get injured within your environment. So, it is very important that as an insurance company you should consider leveraging Technology for improve your claims processes and reducing fraud in serving your customers.

Scimitar Global Services Limited (SGSL) is an information, communications and Technology Company in Nigeria that provides you with Modern Business  and Fintech solutions like Call Centers, Video Banking, Video Insurance, Sales Automation, Complaints and Queue Management Solutions  for your Businesses.

Contact us today for a discovery session with your team and demonstration of our solutions of choice at not cost.

Book a free Demo today for your Insurance company. You can request for a live demo here  for free, so that we can show you in an online demonstration, how it works and the values it offers.    Book a live demo here now

sales automation

How to Empower Your Sales Team With Tools To Increase Sales Revenue!

by with No Comment Microsoft Modern Business Solutionssales force automationSocial Media Engagement

Sales and Marketing has transformed. Prospects have taken control of the purchasing process, venturing further down the sales funnel without ever speaking to a sales representative. They go online to create and validate their vendor shortlist—typically without assistance. Social media and eCommerce has created a change in the market and So we believe that it is high time business owners, started re-evaluating the tools their sales team work with , that’s if you have not done so by now.  

Social Media Engagement

by with No Comment Microsoft Modern Business Solutionssales force automationSocial Media EngagementUncategorized

The speed at which we do business, and the number of channels we’re using to do it, is rapidly increasing. Your customers and employees have many choices when it comes to communicating, and social media channels are key components of the customer journey. It’s crucial that today’s organizations embrace social as a key aspect of digital transformation, rethinking how they approach customers as well as internal communication.