Benefits of ICT In Our Education Industry

September 6, 2023

by adebowalepro with No Comment Call Center Solutions Complaints Management Module Contact Center Automation Contact Center Solutions CRM Customer Flow Management Customer Flow Management Digital branches Digital Marketing E-commerce e-shopping ecommerce shop Entrepreneurship Healthcare Marketing Media Microsoft 365 Microsoft Dynamics 365 Microsoft Modern Business Solutions Office 365 online sales online shopping Queue Management remote shopping sales force automation Search Engine Optimization Showroom Small Business Social Media Engagement Training , Development and Empowerment Video Engagements and Conferencing Solution Video Healthcare virtual shopping Visitor Management

Unlock the Future of Education with ICT Solution and Services

The education industry has evolved rapidly and has bridged the huge divide in access to education in the last 10 years due to the adoption and embrace of technology as the key to staying ahead.

Information, Communication, and Technology (ICT) in education has made learning more accessible, exciting, and enjoyable. The development of technological advancements in education has led to enhanced knowledge and skills of both teachers, lecturers, and students as it has now transformed the way we learn and has opened new possibilities for all; From increased flexibility and personalized learning to the ability to collaborate and access a wide range of resources,

Technology in education especially in the advent of Artificial intelligence (AI) it is now particularly important because it helps today’s teachers to adopt and integrate modern technologies and tools into their classroom. Teachers can upgrade and improve the ways they engage their students in unique, innovative, and equitable ways.

Here’s how some of our ICT offerings can transform your educational ecosystem:

1. Call Center Solutions: For Improved communication

– Enhance communication between students, parents, and staff.
– Streamline inquiries, admissions, and support services.
– Improve response times and provide a seamless experience.

2. CRM/ERP Software Solution and Services:

– Centralize data management for efficient administration.
– Gain insights into student performance and engagement.
– Automate processes for enhanced productivity.

3. Video Engagement for Higher Education:

– Facilitate remote learning with interactive video solutions.
– Host virtual lectures, workshops, and collaborative sessions.
– Foster engagement and enhance the learning experience.

4. Telemedicine platform:

– Extend healthcare learning and services to students and staff.
– Enable remote consultations and medical support.
– Ensure the well-being of your educational community.

5. Online Learning:

– Transition seamlessly to digital learning platforms.
– Deliver flexible, accessible, and engaging courses.
– Expand your reach and offer diverse learning opportunities.

6. Queue Management:

– Optimize campus operations with efficient queue systems.
– Reduce wait times and enhance service delivery.
– Ensure a smooth and organized environment.

Scimitar Global Services Limited (SGSL) as an ICT Solutions and BPO Services Company in Lagos, Nigeria, we understand the unique challenges faced by educational institutions, and we’re here to partner with you in designing your ICT roadmap and roll out plans to empower your journey with innovative ICT solutions.

SGSL is committed to elevating the education industry through technology in partnership with our OEM partners by offering tailored solutions and services designed to meet the unique needs of educational institutions, ensuring a brighter future for students, educators, and administrators.

Ready to transform your institution? Contact us today for a consultation and discover how our ICT Solutions and services can revolutionize your educational services to your customers.

#EducationTechnology #EdTech #ITServices #TransformingEducation #ScimitarGlobalServicesLimited #ICTsolutionsforbusiness #softwareforbusiness #ictsolutionforedusction

How To Generate Quality Leads, Increase Business Revenue At Reduce Cost A Growing Business! !

August 28, 2023

by adebowalepro with No Comment Complaints Management Module Contact Center Automation Contact Center Solutions CRM Digital Marketing E-commerce e-shopping Entrepreneurship Healthcare Marketing Microsoft 365 Microsoft Dynamics 365 Microsoft Modern Business Solutions Office 365 sales force automation Search Engine Optimization Small Business Social Media Engagement Training , Development and Empowerment virtual shopping

In today’s competitive business landscape, organizations like yours are constantly seeking innovative ways to enhance their revenue generation while also delivering exceptional customer experiences. This involves huge investment in both technology, Process and Employees and most times one is abandoned for the other due to the cost involved. So Scimitar Global Services Limited (SGSL) is offering you a game-changer in achieving both goals with Customer Connect 360.

Customer Connect 365 is our all-in-one Business Development, Marketing and Call Center Outsourcing Service designed to help Entrepreneurs, Managing Directors, and CEOs of small and medium businesses to concentrate on closing more deals and making money while signed up to our technology for Business & Digital Marketing Services that helps them in Lead Generation and Customer Service and Support operations.

As you explore the business needs of your organization from setting up an office space with employees, training them; designing a website, setting up an official mailing system, Sourcing for a Call center technology and CRM as well as setting up your social media pages; do remember that the key lies in choosing options that aligns with your business goals and empowers you to deliver exceptional results at reduced cost. There may be no need to incur and invest huge cost in owning a space, the whole technology and even employees in the early days or depending on your processes keeping too many staff when you can outsource all your business processes and get desired result with a smaller number of employees.

With the Sales, Marketing and technology Mix of SGSL Customer 360, Small and medium businesses like yours can seamlessly optimize their sales, customer services, and even loan collections processes, leading to increased profitability and higher levels of customer satisfaction at extremely low operational cost compared to you running all the people, technology and processes yourself in one location.

Our comprehensive suite of technology sales and customer services is tailored to accelerate your company’s growth and success with the following key services and benefits we offer to take your business to new heights:

KEY SERVICES AND CAMPAIGN GOALS:

Help You Generate Quality Leads: Our primary objective is to connect your business with high-quality, targeted leads, ensuring maximum conversion rates and increased revenue streams.
Boost Business Development: Through our expert business development services, we aim to enhance your company’s market presence, foster strategic partnerships, and explore new growth opportunities.
Drive Revenue Growth: By optimizing lead generation and business development, we strive to drive sustainable revenue growth and long-term success for your business.
Offer Quality Customer Service and Support: New and existing customers will be supported effectively to ensure customer satisfaction and loyalty which will also guarantee revenue from return businesses
Expert Guidance and Consultancy: Benefit from the expertise of our seasoned professionals who bring years of experience in various industries to your doorstep.
Focus on Core Competencies: With SGSL handling your lead generation, business development and Customer Support, you and your team can concentrate on core business activities and innovation.
Increased ROI: Our data-driven approach ensures that your resources are invested in the right places, delivering a higher return on investment. This is our money backed guarantee within our terms and conditions.

Investing in the right technology services like Customer Connect 360 that is tailored to your business needs can yield significant returns in terms of increased revenue, improved customer retention, and enhanced brand reputation all while you concentrate on close deals and making more money.

So embrace the opportunity to transform your business with SGSL Connect 360 Services. Let us be your strategic partner in lead generation, business development and Customer Service, empowering you to thrive in today’s competitive business landscape efficiently and effectively.

Together, we’ll achieve greatness!

HOW TO MAKE YOUR CALL CENTER A PROFIT CENTER

April 16, 2022

by adebowalepro with No Comment Call Center Solutions Complaints Management Module Contact Center Automation Contact Center Solutions CRM Customer Flow Management Digital branches Healthcare Microsoft 365 Microsoft Dynamics 365 Microsoft Modern Business Solutions Smart Bank Branch

Improving Customer Experience and Satisfaction really requires that you put in place various communication channels to build relationships and the internal processes to proactively nurture your customer base

This requires that business who want to be customer centric must roll out or upgrade their customer engagement channels to an omnichannel customer relationship management.

In an omnichannel set up, all the touch points which simply means the communication channels through which a customer can reach or communicate with your business such as Telephony/IPBX, Email, Webchat, SMS and What’s app as well as social media are connected and integrated to the back office to provide seamless and consistent customer experience round the clock.

This means that the customer can receive service at any time of his or convenience through any channel of choice and should it be a request for support, there is a process for a first call resolution. And should there be need to escalate beyond the touch point, there is a structed resolution time with escalation and notification within set Service level agreement,

So, an Omnichannel contact center is an upgrade from the normal call center telephony set up where agents can take inbound calls and make outbound calls to customers; to a multi-channel model which supports many touch points, and these touch points are integrated with a Contact center CRM for Contact center Automations to efficiently capture and manage all interactions conversation can be maintained across channels.

With Omnichannel contact center, agents are armed with the right information as well as the interactions history of the customers displayed in a single agent for a first call resolution or a very short turnaround time within SLA. This creates a seamless customer experience where customers can use any channel of choice that most suits them and their needs, and still receive the standard of customer experience they expect from your business.

Here some benefit having an omnichannel

Customers has the option of engaging with your business across channels.
Your business can also support customers on their preferred channels – Email, Voice, social media & Chat
You can tailor your services and communication to the needs of the customer by setting automation rules with time-related trigger escalations for back-office integration within service levels standards.
A single agent desktop makes the customer service experience and journey effortless for both agent and customer.
You offer first call resolution with agents armed with the interaction history of your customers
With fast resolution processes agent can upsell the customer who contact the contact center for more revenue for the business, making the contact center a profit center.
Your Contact center managers and supervisors can monitor activities for improved performance in real-time for information about all interaction channels and the agents involved in the interactions as well as the context of interactions.
Your Contact center managers and supervisors can run smart reports and run analysis from the robust operations reports for performance improvement
Management and all relevant stakeholders have insights for proper decision making.
You can grow your business by maintaining trust and lasting relationships with your customers, through every step of the customer journey.

As a customer centric, who wants to stand out and grow your business, do not assume that adopting an Omnichannel strategy applies to only to larger organizations; the understanding is that you must continuously improve both your processes and technology as well as empower your employees to ensure that you deliver quality service to your customers. So any business that offers products and services and aftersales support to customers must consider taking the omnichannel approach as businesses of any size can see improvements if well implemented especially with plans to scale as you grow.

Scimitar Global Services Limited in partnership with our OEM/technology partners provides Omnichannel Contact Center Solution giving your businesses a robust channel for new and existing customers that have inquiries about the business or complaints on your services to deliver great service on-demand, allowing them to do so over any channel of choice with the same quality experience for improved customer satisfaction and loyalty which in turn increase business revenue. With an Omnichannel strategy, your contact center becomes a contact center, an additional sales channel to our sales and marketing departments.

Contact SGSL to be able to Generate More Revenue And Improve Customer Satisfaction And Loyalty By Creating A Consistent, And Personalized Customer Relationship Management Processes With SGSL Solutions.

Queue Management Solution for Healthcare (Hospitals, Clinics, Pharmacies, Diagnostic centers)

April 13, 2022

by adebowalepro with No Comment Complaints Management Module Customer Flow Management Customer Flow Management Healthcare Queue Management

The Importance of Queue Management To healthcare providers

The importance of Queue management solution in healthcare facilities can never be over emphasized especially now that we are battling a pandemic. With a Queue management system for hospitals, the healthcare providers can manage the patients flow, keeping them informed about the queuing process and assuring that their priority in line is being respected.

Generally, In the services industry, a queue management system is used to streamline feet traffic and flow through their services centers in this case hospitals, clinics, diagnostics and even large pharmacies. With a customer flow management solution, Administrators can ensure patients do not have to wait longer than they must in your services centers. They are empowered to choose when to be in the hospitals by letting them book and join service queues virtually. This can be done from anywhere, using SMS, social media, a smartphone app, or a website booking system. With our Queue Management solution Bloom, Your Patients can plan their movement and still be in your facility to be serviced on time and creating space for other services ad patients who need them. In the post, we will be looking at the benefits our solution offers you as a healthcare services provider and your patients.

Benefits of Queue Management to Hospitals

1. Patients can book appointments before coming to the hospitals

Our solution supports virtual appointment booking to allow patients to arrange for appointments in advance. With Bloom Appointment’s widget in your website, hospital can use receive and keep track of the number of appointments made at a time and can manage their space to serve patients based on the urgency of their conditions and will in turn reduce feet traffic.

2. You reduce waiting periods by 50% with notifications inside the Healthcare Facility

Besides booking an appointment in advance, the virtual queue management system can also allow hospital management to deliver SMS notifications to patients about the date and time of their appointment.
Patients can arrive at the healthcare facility just ahead of the appointment and wait in their car or near the hospital. An SMS notification will be delivered when their turn comes.

3. You can manage Unplanned visits with Digital codes and Tickets

Digital Tickets empower patients who need to visit the healthcare centre and do not have an appointment. With a QR code that can be scanned with the patient’s smartphone, he or she can be allowed to join the existing queue without touching the traditional ticket dispensers screen or disrupting the existing queue.

4. Digital Signage for information dissemination

Our solution connected and displayed digital screens. Hospitals can use the signage feature for displaying queue information and for adverts, news and events and delivering essential healthcare updates, reiterating safety guidelines for the pandemic, and other critical information.

5. Enabling superior Patient management and Staff performance

An effective digital healthcare transformation solution that introduces virtual queueing can also enable for better patient journey management. These systems can allow the hospital to gather feedback regarding the quality of patient care and staff performance.

These data reports can be used to provide a better patient experience and identify any discrepancies in healthcare services.

Scimitar Global Services Limited in partnership with Q-Better offer a cutting-edge digital transformation solution in customer flow/Queue Management to help hospitals modify and improve their service models to address patient concerns and promote their safety.

Patients can take their turns sooner by scheduling an appointment online or generating a virtual ticket. Arriving at the site, checking in or taking a turn is also a simple and straightforward process. Our Solution will indicate the name of the Patient in screens displayed on-site along with a sound signal or even voice calling of the ticket. It is also possible to notify customers through SMS or mobile notifications during this process to ensure they do not miss their turns.

After receiving care, Patients can also give feedback through surveys available on-site on their mobile through a form that can be customized with any type of question that might be useful for your business.

Scimitar Global Services Limited is the local partner for Q-Better in Nigeria and currently pushing Bloom and Qube, the two-queue management solution and service in the Nigerian market for adoption amidst competition with the existing known brands. The values our Queue management solution offers your business is huge with great returns on your investment. Contact us today by sharing your details with us here.

How Hospitals in Nigeria Can Adopt Multidisciplinary Consults To Revolutionize Healthcare Services They Provide Today

December 9, 2020

by adebowalepro with No Comment Contact Center Solutions CRM Healthcare Video Engagements and Conferencing Solution Video Healthcare

Here is How To Hospitals in Nigeria Can Adopt Multidisciplinary Consults To Revolutionize Healthcare Services They Provide Today

What is Multidisciplinary Consult in Video Healthcare and Telemedicine:

Multidisciplinary consults simply mean that medical professionals from multiple disciplines can work together remotely to provide different insights, and cover all of a patient’s needs in one scheduled meeting or session. Patients can receive multiple perspectives on their diagnosis and treatments they may need and don’t not have to travel to far locations for medical appointments.

With our Healthcare solution which supports multidisciplinary consults, patients can receive consultation and opinions from multiple medical experts at the same time for improved medical decisions and actions. This is a very good solution for patients looking for free online doctors consultation in Nigeria

Benefits Of Having Multidisciplinary Consult In Your Tele-Healthcare Service

Here are some use benefits for adopting Multidisciplinary Consults in your Hospital:

You will have a Streamlined functionality that ensures that your patients only connect to the meetings scheduled by their practitioners
Supports collaborative interdisciplinary care and rounding
Enables family engagement to improve patient adherence
Provides timely consultations with high-demand specialists
Gives patients the ability to connect with caregivers
Easy-to-Use control via a handheld remote, or mouse and keyboard
Customizable patient help screen makes it easy for patients to understand how to receive help. The VidyoConnect Patient Room Experience provides a natural and inviting interface where patients can review their health information with family and doctors. Having a life-like and immersive patient room environment empowers health systems to enhance patient satisfaction, improve quality of care, protect privacy, and increase operational efficiencies.

Video Healthcare/Telemedicine Provider in Nigeria with Multidisciplinary Consult.

SGSL in partnership with its OEM and technology partners delivers Video healthcare Solutions that are natural, immersive, and easy for your patients and practitioners to use. Our Patient Room Experience solution provides a simple interface that offers an engaging, high-quality video experience for patients to communicate with medical experts and their family members at the point of care.

With Video Healthcare Patient Room deployed for your Hospital, your patients can join meetings scheduled by their doctors and answer incoming calls from their care team, form anywhere they are in the world. Your patients and customers can now get the healthcare support they need when they need it, without having to travel to your physical location for appointments and without having to attend multiple meetings with different medical experts.

This cutting-edge technology powered by our OEM is HIPAA compliant. It is user friendly and easy for both Government-owned and Private Hospitals to implement and configure and adopt to your brand. Our video Healthcare service saves medical experts time and reduces the costs per case by improving patient engagement and providing collaborative multidisciplinary care. And the importance of telemedicine with our experience during Covid-19 can never be emphasized.

Contact us on how to revolutionize the Healthcare delivery today in your Hospital with multidisciplinary consults by booking a free online demo here

Home Care with Video Healthcare

September 13, 2020

by adebowalepro with No Comment Call Center Solutions Healthcare Video Engagements and Conferencing Solution Video Healthcare

Telemedicine for Home Care

Telehealth according to Wikipedia is the distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions. Telemedicine is sometimes used as a synonym, or is used in a more limited sense to describe remote clinical services, such as diagnosis and monitoring.

When rural settings, lack of transport, a lack of mobility, decreased funding, or a lack of staff restrict access to care, telehealth may bridge the gap as well as provide distance-learning; meetings, supervision, and presentations between practitioners; online information and health data management and healthcare system integration.

Telehealth could include two clinicians discussing a case over video conference; a robotic surgery occurring through remote access; physical therapy done via digital monitoring instruments, live feed and application combinations; tests being forwarded between facilities for interpretation by a higher specialist; home monitoring through continuous sending of patient health data; client to practitioner online conference; or even videophone interpretation during a consult.

With video-enabled remote patient monitoring solutions, healthcare providers can extend their reach beyond the hospital walls and engage their patient population in their homes, giving them the ability to identify opportunities for early intervention, manage chronic conditions, and increase patient access.

Benefits of Video Healthcare in Home care

Reduce Preventable Re-admissions : Engage with patients post-discharge to educate, coordinate care, and improve medication adherence.
Optimize Resource Utilization : Increase clinical efficiencies through virtual triage and expanded patient access
Expand Patient Access and Retention : Increase health system reach and access through virtual consults, eliminating distance barriers.
Improve Clinical and Value-Based Outcomes : Easily stay engaged with patient populations for disease management and care coordination.
Providers can also benefit from increased revenue: By utilizing telemedicine, physicians can see more patients without the need to hire more staff or increase office space.

With the battle against covid-19 in Nigeria and the world still ragging, Healthcare providers, physicians, doctors and skilled nursing homes have a reliable platform now to provide care more efficiently if they embrace the Video Healthcare/Telemedicine Technology which gives them the ability to access patient’s electronic medical records, with diagnosis and prescriptions for better healthcare delivery to patients from the comfort of their homes or offices.

It allows providers to monitor patients in real-time and adjust treatment plans when necessary. Ultimately, this leads to better patient outcomes and less emergencies and Death!

Are you a Medical Director of a Hospital or Managing Director of HMO or Health Insurance Organization as well as other health Services like the Nigerian Center for Disease Control (NCDC), learn more about SGSL’s Video Healthcare Solution branded Heka here and Book a FREE DEMO session here

eClinic from SGSL VideoHealthcare and Telemedicine Platform

The need of Video Healthcare/Telemedicine in flattening the Curve of Covid_19

September 13, 2020

by adebowalepro with No Comment Healthcare Video Healthcare

The need of Video Healthcare/Telemedicine in flattening the Curve of Covid_19

According to WHO, coronavirus is a recently discovered virus that causes a very infectious disease. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019. Now branded as COVID-19, it is now a pandemic affecting many countries globally.

COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization that includes both the Patient and Doctors and all other people administering care in the frontlines. And from facts on the table, it is not racial either.

People can catch COVID-19 from others who have the virus. The disease spreads primarily from person to person through small droplets from the nose or mouth, which are expelled when a person with COVID-19 coughs, sneezes, or speaks. These droplets are relatively heavy, do not travel far and quickly sink to the ground. People can catch COVID-19 if they breathe in these droplets from a person infected with the virus. Therefore, it is important to stay at least 1 meter) away from others. These droplets can land on objects and surfaces around the person such as tables, doorknobs, and handrails. People can become infected by touching these objects or surfaces, then touching their eyes, nose, or mouth.

On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days for it to show full blow. And after the 14 days some get well while some do not. We already have stories of some dying from this disease.

Let us outline the most common symptoms:

fever
dry cough
tiredness
Less common symptoms:
aches and pains
sore throat
diarrhoea
conjunctivitis
headache
loss of taste or smell
a rash on skin, or discolouration of fingers or toes
Serious symptoms:
difficulty breathing or shortness of breath
chest pain or pressure
loss of speech or movement

So you are advised to seek immediate medical attention if you have any of these symptoms and always call before visiting your doctor or health facility to protect the healthcare providers.

It is important to wash your hands regularly with soap and water or clean with alcohol-based hand rub.

People with mild symptoms who are otherwise healthy should manage their symptoms at home and reach out to Hospitals with Telemedicine infrastructure.

World Health Organization and all the world leaders investing so much in ongoing research to come up with a Vaccine and will continue to share updated findings.

While we wait, let’s look at how Technology can help in slowing down the spread. This is can be through remote healthcare: Video Healthcare/Telemedicine!

Telemedicine is the process of offering healthcare remotely over Video. Management and care for patients happens without the health provider and patient physically present in one room, one clinic or hospital ward. With Modern technology healthcare providers like doctors can now consult and clerk patients using Video Healthcare Solution.

A Remote Video Conferencing paltfrom designed for Healthcare providers viz: Hospitals, Health Management Organization HMO, Diagnostics and Ambulance Services.

They can pull up their list of appointments for the day in on their desktop, smartphone, or tablet and select any patient to review his or her chart, and if it is a telehealth consultation, he or she can simply click to join. The Doctor can continue charting, write scripts, prescriptions and place orders in real time while carrying on the face to face interaction with the patient – just like he or she would if the patient were physically present.

For more information and demonstration of a Video Healthcare/Telemedicine Solution.

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