Revolutionizing E-commerce Customer Service with Advanced Contact Center Solutions

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E-commerce (electronic commerce) is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network. Because it is a remote engagement, there are some key challenges faced by the e-commerce industry which are not limited to high volume of customer inquiries and requests, greater customer expectations, efficient customer service, and quick response across multiple channels.

Since customers are not patient to tolerate any delay bearing in mind that they have many options, one-third of customers will switch companies if they have just one bad experience.

Embrace all-in-one omnichannel contact center solution for your e-commerce company to deliver first class customer service and enhance customer satisfaction.

In the fast-paced world of e-commerce, providing exceptional customer relationship service is a critical factor that sets successful businesses apart from the rest. With customers becoming increasingly reliant on online shopping, the need for effective and efficient communication between businesses and their customers has never been more important. This is where advanced contact center solutions step in, transforming the way e-commerce businesses interact with their customers and enhancing the overall shopping experience.

The E-commerce Customer Service Challenge

E-commerce businesses face a unique challenge: how to replicate the personalized, face-to-face customer service experience that traditional brick-and-mortar stores offer. As customers browse through online stores, they might encounter uncertainties about products, have questions regarding shipping and returns, or need assistance with their orders. Providing timely and accurate information in these moments is crucial for customer satisfaction and loyalty.

We have the Advanced Contact Center Solution

Advanced contact center solutions offer a comprehensive and omnichannel approach to e-commerce customer service. These solutions go beyond traditional call center and encompass a range of communication channels, including phone, email, live chat, social media, and even AI-powered chatbots. Here’s how these solutions revolutionize e-commerce customer service:

Omnichannel Support: Customers today expect to communicate through their preferred channels. Our advanced contact center solution integrates all these channels into a unified platform, enabling seamless transitions between them. This ensures that customers can start a conversation on one channel and continue it on another without any loss of context.

Personalized Interactions: Our Contact center solutions incorporate customer relationship management (CRM) systems to store customer information and interaction history. This empowers customer service agents to provide personalized assistance, addressing customers by their name, understanding their purchase history, and recommending relevant products or solutions.

AI-Powered Chatbots: AI-driven chatbots are becoming increasingly sophisticated. They can handle routine inquiries, provide instant responses, and guide customers through simple processes like tracking orders or checking product availability. This frees up human agents to focus on more complex issues.

Data-Driven Insights: Our Contact center solutions gather and allow access to wealth of data from customer interactions. Analysing this data can reveal insights into customer behaviour, common pain points, and areas for improvement. With the report, bbusinesses can then fine-tune their strategies to better serve their customers.

Scalability: E-commerce businesses experience fluctuating levels of customer inquiries, especially during peak seasons. Cloud-based contact center solutions offer the flexibility to scale up or down based on demand, ensuring that customer service remains consistently responsive.

Efficiency and Productivity: Automation features and intelligent routing ensure that customer inquiries are directed to the most appropriate agent or channel, reducing resolution times, and increasing overall efficiency.

Benefits for E-commerce Businesses

Implementing our Sophisticated Omnichannel Contact Center solution would help your business in the e-commerce industry provide seamless support throughout the customer journey. An advanced contact center solution brings numerous benefits to e-commerce businesses such as:

Enhanced Customer Satisfaction: Swift and accurate support leads to happier customers who are more likely to return and recommend the business to others.

Improved Loyalty: When customers feel valued and heard, their loyalty to the brand strengthens.

Operational Efficiency: Efficiently managing customer inquiries and resolving issues boosts overall operational efficiency.

Competitive Advantage: Offering superior customer service sets businesses apart from competitors and contributes to their success.

Data-Driven Decision Making: Insights gleaned from customer interactions can guide strategic decisions to enhance products and services.

As e-commerce continues to thrive, prioritizing exceptional customer service is non-negotiable. Advanced contact center solutions empower businesses to meet and exceed customer expectations, providing personalized, efficient, and effective support across various communication channels. By embracing these solutions, you as an e-commerce business can create a lasting positive impression on customers, driving loyalty, and ultimately, success in the competitive digital landscape

 

How ICT Can Benefit Small Businesses In Nigeria

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The Benefits of ICT To Small And Medium Businesses 

Information and Communication Technology (ICT) services can provide numerous benefits to small and medium businesses and more to Big Organizations. These technologies encompass a wide range of tools and services, including hardware, software, and digital communication, all of which can help small businesses streamline operations, improve productivity, and enhance their overall competitiveness.

Here are several ways ICT services can benefit small and medium businesses:

  1. Efficient Communication:

ICT services enable small businesses to communicate effectively with customers, suppliers, and employees. Email, instant messaging, and video conferencing make it easier to connect with stakeholders regardless of their location. This can lead to quicker decision-making and problem-solving.

  1. Enhanced Productivity:

Automation tools, project management software, and cloud-based applications help small businesses streamline their processes. This leads to increased productivity as employees can perform tasks more efficiently and collaborate effectively on projects.

  1. Cost Savings:

ICT services can reduce operational costs. Cloud computing, for example, eliminates the need for on-site servers and reduces IT maintenance costs. Additionally, businesses can save on travel expenses by utilizing video conferencing for meetings. 

  1. Data Management:

Small businesses can efficiently collect, store, and analyze data using ICT services. This data can provide valuable insights into customer behavior, market trends, and business performance, helping companies make informed decisions. 

  1. Online Presence:

Establishing an online presence through websites and social media platforms is crucial for small businesses to reach a broader audience and attract new customers. ICT services can help create and maintain these digital channels effectively. 

  1. E-commerce:

Small businesses can expand their customer base by selling products or services online. E-commerce platforms and payment gateways facilitate online transactions, allowing businesses to reach a global market. 

  1. Customer Relationship Management (CRM):

CRM software helps small businesses manage and nurture customer relationships. It tracks customer interactions, manages sales leads, and provides insights for better customer engagement and retention.

  1. Security:

ICT services also play a critical role in protecting small businesses from cyber threats. Antivirus software, firewalls, and data encryption tools help safeguard sensitive information and maintain customer trust.

  1. Scalability:

Many ICT services can scale up or down to meet the evolving needs of small businesses. This scalability ensures that businesses can adapt to changes in demand and growth without significant disruptions.

  1. Market Research:

ICT services provide access to online research tools, competitor analysis software, and data analytics platforms. Small businesses can leverage these tools to gain insights into market trends and consumer preferences, helping them make strategic decisions. 

  1. Remote Work:

In the wake of global events like the COVID-19 pandemic, remote work has become increasingly important. ICT services facilitate remote work setups, allowing employees to work from home or other locations while maintaining productivity. 

  1. Competitive Advantage:

Adopting the latest ICT services can give small businesses a competitive edge. Being tech-savvy and agile allows them to respond quickly to changing market conditions and customer demands.

Scimitar Global Services Limited (SGSL) as an ICT services company offer a wide range of solutions and services that are of huge benefit for small businesses like yours, from improving communication and productivity to reducing costs and enhancing competitiveness. Embracing these technologies can be a valuable investment for your business as we partner together looking to thrive and grow in today’s digital age for more market share.    You can sign up for our Customer Connect 360  our All-In-One ICT services designed for Small and Medium Scale Businesses.

Contact Us Here   

Benefits of ICT In Our Education Industry

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Unlock the Future of Education with ICT Solution and Services

The education industry has evolved rapidly and has bridged the huge divide in access to education in the last 10 years due to the adoption and embrace of technology as the key to staying ahead.

 

Information, Communication, and Technology (ICT) in education has made learning more accessible, exciting, and enjoyable. The development of technological advancements in education has led to enhanced knowledge and skills of both teachers, lecturers, and students as it has now transformed the way we learn and has opened new possibilities for all; From increased flexibility and personalized learning to the ability to collaborate and access a wide range of resources,

Technology in education especially in the advent of Artificial intelligence (AI) it is now particularly important because it helps today’s teachers to adopt and integrate modern technologies and tools into their classroom. Teachers can upgrade and improve the ways they engage their students in unique, innovative, and equitable ways.

Here’s how some of our ICT offerings can transform your educational ecosystem:

1. Call Center Solutions: For Improved communication

– Enhance communication between students, parents, and staff.
– Streamline inquiries, admissions, and support services.
– Improve response times and provide a seamless experience.

2. CRM/ERP Software Solution and Services:

– Centralize data management for efficient administration.
– Gain insights into student performance and engagement.
– Automate processes for enhanced productivity.

3. Video Engagement for Higher Education:

– Facilitate remote learning with interactive video solutions.
– Host virtual lectures, workshops, and collaborative sessions.
– Foster engagement and enhance the learning experience.

4. Telemedicine platform:

– Extend healthcare learning and services to students and staff.
– Enable remote consultations and medical support.
– Ensure the well-being of your educational community.

5. Online Learning:

– Transition seamlessly to digital learning platforms.
– Deliver flexible, accessible, and engaging courses.
– Expand your reach and offer diverse learning opportunities.

6. Queue Management:

– Optimize campus operations with efficient queue systems.
– Reduce wait times and enhance service delivery.
– Ensure a smooth and organized environment.

Scimitar Global Services Limited (SGSL) as an ICT Solutions and BPO Services Company in Lagos, Nigeria, we understand the unique challenges faced by educational institutions, and we’re here to partner with you in designing your ICT roadmap and roll out plans to empower your journey with innovative ICT solutions.

SGSL is committed to elevating the education industry through technology in partnership with our OEM partners by offering tailored solutions and services designed to meet the unique needs of educational institutions, ensuring a brighter future for students, educators, and administrators.

Ready to transform your institution? Contact us today for a consultation and discover how our ICT Solutions and services can revolutionize your educational services to your customers.

#EducationTechnology #EdTech #ITServices #TransformingEducation #ScimitarGlobalServicesLimited #ICTsolutionsforbusiness #softwareforbusiness #ictsolutionforedusction

How To Generate Quality Leads, Increase Business Revenue At Reduce Cost A Growing Business! !

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In today’s competitive business landscape, organizations like yours are constantly seeking innovative ways to enhance their revenue generation while also delivering exceptional customer experiences. This involves huge investment in both technology, Process and Employees and most times one is abandoned for the other due to the cost involved. So Scimitar Global Services Limited (SGSL) is offering you a game-changer in achieving both goals with Customer Connect 360.

Customer Connect 365 is our all-in-one Business Development, Marketing and Call Center Outsourcing Service designed to help Entrepreneurs, Managing Directors, and CEOs of small and medium businesses to concentrate on closing more deals and making money while signed up to our technology for Business & Digital Marketing Services that helps them in Lead Generation and Customer Service and Support operations. 

As you explore the business needs of your organization from setting up an office space with employees, training them; designing a website, setting up an official mailing system, Sourcing for a Call center technology and CRM as well as setting up your social media pages; do remember that the key lies in choosing options that aligns with your business goals and empowers you to deliver exceptional results at reduced cost.  There may be no need to incur and invest huge cost in owning a space, the whole technology and even employees in the early days or depending on your processes keeping too many staff when you can outsource all your business processes and get desired result with a smaller number of employees.

With the Sales, Marketing and technology Mix of SGSL Customer 360, Small and medium businesses like yours can seamlessly optimize their sales, customer services, and even loan collections processes, leading to increased profitability and higher levels of customer satisfaction at extremely low operational cost compared to you running all the people, technology and processes yourself in one location.

Our comprehensive suite of technology sales and customer services is tailored to accelerate your company’s growth and success with the following key services and benefits we offer to take your business to new heights:

KEY SERVICES AND CAMPAIGN GOALS: 

  1. Help You Generate Quality Leads: Our primary objective is to connect your business with high-quality, targeted leads, ensuring maximum conversion rates and increased revenue streams.
  2. Boost Business Development: Through our expert business development services, we aim to enhance your company’s market presence, foster strategic partnerships, and explore new growth opportunities.
  3. Drive Revenue Growth: By optimizing lead generation and business development, we strive to drive sustainable revenue growth and long-term success for your business.
  4. Offer Quality Customer Service and Support:  New and existing customers will be supported effectively to ensure customer satisfaction and loyalty which will also guarantee revenue from return businesses
  5. Expert Guidance and Consultancy: Benefit from the expertise of our seasoned professionals who bring years of experience in various industries to your doorstep.
  6. Focus on Core Competencies: With SGSL handling your lead generation, business development and Customer Support, you and your team can concentrate on core business activities and innovation.
  7. Increased ROI: Our data-driven approach ensures that your resources are invested in the right places, delivering a higher return on investment. This is our money backed guarantee within our terms and conditions.

Investing in the right technology services like Customer Connect 360 that is tailored to your business needs can yield significant returns in terms of increased revenue, improved customer retention, and enhanced brand reputation all while you concentrate on close deals and making more money.

So embrace the opportunity to transform your business with SGSL Connect 360 Services. Let us be your strategic partner in lead generation, business development and Customer Service, empowering you to thrive in today’s competitive business landscape efficiently and effectively.

Sign up now and unlock a world of growth potential for your business.

Together, we’ll achieve greatness!

Video Shopping for E-Shopping, E-commerce and Physical Showrooms and Stores

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Video Shopping for E-Shopping, E-commerce and Physical Showrooms and Stores

 

What is Video Shopping Solution?

Video Shopping Solution is an Omnichannel Video engagement platform designed for retail and ecommerce stores, Car dealerships that run shops and showrooms.

Our Video Shopping Solution bridges the gap between traditional in-store shopping and online browsing. It allows customers to virtually explore products through engaging videos, enabling them to visualize, understand, and experience products in-depth from the comfort of their homes.

Benefits of Our Video Shopping Solution:

  1. Immersive Exploration:   Customers can watch detailed product videos that highlight features, functionality, and benefits, providing a thorough understanding before making a purchase.
  2. Enhanced Engagement: Video content captures attention and keeps customers engaged longer, reducing bounce rates and increasing the likelihood of conversion.
  3. Personalized Consultation: Connect customers with knowledgeable experts through live video consultations, addressing queries in real time and offering personalized shopping guidance.
  4. Real-time Interaction: Our solution enables real-time chat and interaction during video sessions, replicating the interactive experience of in-store shopping.
  5. Reduced Returns: Informed purchases lead to higher satisfaction and reduced return rates, benefiting both customers and retailers.

Video Shopping As The Future of E-commerce: 

Imagine a platform where customers can virtually walk through your product offerings, get expert advice, and make informed decisions without leaving their homes. Our Video Shopping Solution transforms this vision into reality, enhancing the e-commerce experience and fostering deeper connections between brands and customers.  

Conclusion:

Embrace the future of e-commerce with Video Shopping Solution and elevate your customer engagement to streamline the shopping experience, and empower your customers to make confident, informed purchases. Our Solution guarantees that your employee can give their full attention to customers to find the product that best fits their needs. It is also more time-effective, as the employee can screen-share and navigate their company website, suggesting alternative products in just a few seconds. 

Do You Want To Experience it Yourself:

Ready to witness the future of shopping firsthand? Schedule a demo today to explore how our Video Shopping Solution can revolutionize your e-commerce business and elevate customer engagement.

You can also call SGSL Contact center 015200432

5 REASONS TO EMBRACE VIDEO BANKING SOLUTIONS

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5 REASONS TO EMBRACE VIDEO BANKING SOLUTIONS

The significant of technology advancement is not limited to digital marketing alone, in fact, there is absolutely nothing that could be absconded from the wave of this present age technology. In this new age, individual can perform a lot of requirements at their corridor including trading and banking transactions.

Gone are the days when you need to be physically present at a statutory point like banking hall to get some things done. Now, with just an access to the internet you’re close to the conclusion of the deal.

We have witnessed series of technology evolution in the financial institution, including the invention of Automated Teller Machine (ATM) a technology that transform banking process a bit with the provision of access to customers to withdraw their money, transfer money and pay some certain bills as well. In other to reduce the queue at the ATM Standpoints, and entrench customers satisfaction, CODE was also introduced to perform certain operations like money transfer, checking of balance, payment of bills etc.

In recent time, Point of Sales has been the trend in the banking sector, a provision that takes banking to the neighborhood with a benefit of depositing cash to your account with other banking operations.
However, as good and beautiful all these innovations are, they are still missing one importance service to ensue customers maximum satisfaction which is easy communication and process flow.

Video Banking is now a multichannel banking solution, they help financial institutions to keep their customers closer to their bank by receiving and processing the enquiries that may ordinarily required the physical presence of their staff and the customers for final resolutions.

Video Banking is good it has a bulk of features to ensure your customers satisfaction anywhere in the world without their physical. Here are few major reasons you should consider exploring Video Banking Solutions.

1. Increase Customers’ satisfaction: Some banking services require one-on-one support. It will be so consoling when there are varieties of alternatives to achieve a banking requirement without a face-to-face intervention. This service provides the ease, expertise, and convenience that many customers anticipating while differentiating your institution from the rest in the financial institution.

2. Increase your Staff Efficiency: By integrating video banking solutions with existing tools, staff workflows are streamlined, and labor costs are kept in check. This will promote staff specialty and expertise unlike when your staff have to attend to a long a queue.

3. Increase Branch Sales: With an effective video banking solution in place, Customers’ satisfaction is maximumly guaranteed and when that is in place, you’re sure of more returns of your investment.

4. Increase Security: Controlling how to handle confidentiality, integrity, and availability of information, protects your business from cyber-security threats – critical in today’s digital world.

5. Boost Brand Reputation and Positioning: this is a singular value that consumes fortunes to achieves in this competitive financial institution but it comes as a plus with Video Banking. How? Because every individual appreciates and talks about what brings them comfort and satisfaction.

Once again, Video Banking Solution is our financial technology solution that aids deposit of money to banks accounts, offer convenient banking to your customers irrespective of their location or channel. It is a comfortable and interactive video support channel for your banking customers who use your online Banking channels like your Website, Mobile App, ATMs and the Contact center. This will help improve your Relationship management with your customers locally and in diaspora at no cost to them. Our Solution provides a Video Banking platform with fluid service through customer’s device of choice anywhere, anytime.
Are you set to explore all the feature of this awesome solution Video Banking? Request for a demo here: https://scimitargsl.com/solutions/video-banking-solution/

modern-business-solution-in-nigeria

Improving Customers Engagement with SGSL Modern Business Solutions

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Improving your Modern Business Solutions

There are several technology devices to improve your service delivery to your customers in more convenient handlers in this dispensation than in previous years. 

modern-business-solution-in-nigeriaIn recent times, there is speedy development of sophisticated apps to ensure smooth running of businesses and aid customer satisfaction. As a customer centric organisation you can rely on Scimitar Global Services Modern Business Solutions software to position your operation as an innovative and upgraded one. 

What is Modern Business Solutions

Think of Modern Business Solutions as a corporate instrument to influence your customers’ positive perspective and acceptance. 

In simple terms, Modern Business Solutions (MBS) is described as a technology and application service provider specializing in data management and monetization services for data owners. It can also be restructured as an internal tool to collaborate, create and sustain relationships with customers efficiently. 

Why improve your Modern Business Solutions? 

In case you already have one, there is a need for adequate examination of its performance and feedback from customers to further upgrade it to suit your customers demands. 

Since Customers are better exposed to competitors’ dispensation, the reviews are always authentic to make a change. And their biased suggestions can be used as a  creative rudiment for a transformation. 

Speaking of reasons to improve your modern business solutions; below are competitive and valid points;

  •  To improve your business process: there are always new things to incorporate into your business process to further streamlined it to maximum tolerance and bearings of your customers. 
  • To identify and completely eradicate some area of inefficiency in the business process
  • To aid better positive results: since it is software, it is more reliable than human inputs if it is well programmed. 
  • To improve the tracking and management of more complex tasks.

What are the benefits of Modern Business Solutions? 

The list of the benefits of Modern Business Solutions is endless. The fact that every business size from small to medium and even the giant of the industries can use it is a plus. 

However, to list few out of the numerous benefits are the following;

Access files from anywhere – online or offline: Access your files from anywhere on desktop, phone and tablet, online or offline. You and your employees can now be more productive from anywhere, even when there is no Wi-Fi or Internet connection.

Get monthly security updates and feature releases: Your sensitive business data in the cloud is protected with enterprise-grade security. You’ll always have the most secure version of Office – without the IT expense of patches and upgrades.

Use the web version of Office – with rich features: You get all-new Office 2016 apps, the web versions of Word, Excel, PowerPoint and Outlook with rich features, plus OneDrive cloud-based storage to manage all of your files.

This combined power of customer relationship management (CRM) with already-familiar Microsoft Office tools helps your employees achieve goals across sales, marketing, social, and customer care modules of Dynamics CRM.

Enjoy Office apps

Get the latest features and capabilities with fully installed and always up-to-date versions of Outlook, Word, Excel, PowerPoint for Windows or Mac, OneNote (features vary), and Access and Publisher (PC only).

Use 1 TB cloud storage per user

Edit and share documents, photos, and more from anywhere, on all your devices with 1 TB of OneDrive cloud storage.

Get email and calendaring

Use enterprise-grade email through Outlook with a 50 GB mailbox per user and send attachments up to 150 MB.

Collaborate with instant messaging and online meetings

Get your team on the same page using group chat, online meetings, calling, and web conferencing with Microsoft Teams.

Increase protection against advanced cyberthreats

Help protect against malware, viruses, phishing attempts, malicious links, and other threats.

Manage mobile devices, tablets, and computers

Quickly and easily add security to mobile devices, tablets, and computers that connect to your business data with Intune.

Add business data protection

Control access to sensitive information using encryption to help keep data from being accidentally shared.

Have the safest Windows ever

Get upgrade rights to Windows 10 Pro from Windows 7 Pro or 8.1 Pro.

Simplified, multi-user Windows with Windows Virtual Desktop

With Windows Virtual Desktop support, get multi-sessions Windows 10 and Office and support for Remote Desktop Services environments with simplified licensing and lower costs.

You can request for a live demo here  for free, so that we can show you in an online demonstration how it works and the values it offers.    

Book a live demo here now.

IMPORTANCE OF CONTACT CENTERS/ CALL CENTERS TO SMALL AND MEDIUM SCALE BUSINESS

by with No Comment Call Center SolutionsContact Center AutomationContact Center SolutionsCRMCustomer Flow ManagementEntrepreneurshipMarketing

 

Business development is the ultimate goal of every entrepreneur; increase in lead generation and conversion of the same to business are the joy of business owners. Since business doesn’t grow all by the operation alone, customer relationships take the undebatable position in business development.

A call centers also known as contact center is a centralized office used for receiving or transmitting a large volume of enquiries which could be via telephone, mail and other measurable platforms. It could literally be termed “information bank” of every organization.

Contact centers controls wealth of information to uncover trends that may influence the profitability of businesses, provide ideas for new products and services and mitigate problems before they start impacting business operations.

 Types of Call centers or contact centers

Inbound, outbound and automated are the three major types of call centers for any business; Businesses can adopt any of these three types of call centers for the business according to their capacity.

Inbound Call Centers: this type of contact center is used to carter for customers service enquiries, observation and transaction via chat support, email responses, technology support and loyalty programs. It could be stationed in the corporate office or outsourced.

Outbound Call Centers: This is the major center mainly use or sales, promotions and market research. It can provide election polling, warranty extensions, appointment scheduling for cable television, call backs for online price quotes, and following up on leads for products and services sales.

Automated Call Centers: It is an advance call center; this is involved the use of advance technology elements to automate the operations of the customer service representative on the computer devices. This provides a dramatical support to reduce the overall TAT and streamline your customers waiting on an IVR.

Is there any difference between call center and contact center?

Literarily, call center deals with voice calls while contact center controls the management of every contacts. Operationally, most call centers have the capacity to handle queries across various platforms like mail, live chat, messaging etc.

Now, it is rare to see an organization separating call center from contact centers, it is therefore positioned to be the same while the names can be used interchangeably.

IMPORTANCE OF CALL CENTRE TO BUSINESSES

In case you are wondering what, you start to gain with call center in your business or how it will transform your operations, here are few undeniable benefits of call center;

  1. It helps to boost your brand reputation and representation
  2. Call center enhance customers loyalty and confidence
  3. It helps to increase sales and avoid lost opportunities
  4. Call center provides competitive advantages
  5. It aids smooth communication flow between your organization and your customers
  6. Call center ensure smooth analytics of customers expectation and satisfactions. Etc.

WHY SCIMITAR GLOBAL SERVICE LIMITED

At Scimitar Global Service Limited, it is not just about the software, structural, or the setting but we believe in professionalism which is not limited to skills but spread across creative problem-solving, customer centric, empathy, transparency, accountability, integrity, ownership, reliability and other virtues that constituted our values in our area of operation.

You have much to gain when you partner with us to bring your closer to your operations. We are not far away just make a request for a demo and we are right at your corridor. Looking forward to receive your request.

Website for Small Businesses

Why You Need A Website For Your Business

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Why You Need A Website For Your Small Business

A website is a web page or a collection of web pages on the World Wide Web that holds and displays specific information of a person or business can be access through a common Uniform Resource Locator (URL) like

As a business you need to understand the 4 Ps of marketing which is Product, Price, Place or Position and Promotion. The Place in the 4Ps of Marketing. This generally means location where you want potential and existing customers to interact with you and it can be a Physical location like your normal brick and mortar office or store; where customers go to procure your product and services. Place can also be online which is your Website and Social Media. While Website is a better representation of your business online, the social media pages for your business are also important as they all can help your interaction with customer and can also drive traffic to your physical locations.

According to many studies, most Micros, Small and Medium business do not have website as they consider it as too expensive for them.

On the contrary, having a website for your business is good marketing strategy and improves your business image.  It is a powerful marketing tool that offers many benefits for a small business from helping you generate leads from potential customers enhances your professional brand and improve your customer service interactions as existing customers can reach you whenever they want.

There are different kinds of websites and there are implemented to serve different purposes or objectives of the site owner. Most websites are designed for business (Sales & Marketing of products and services) while some for giving out information or support. Some are also are merely for entertainment purposes. Here are some of the purposed websites are designed

you also need to know for certain what you want to achieve with a website and depending on your business your Website can either be any of the following:

  • Services Based Website :
  • Information or practical based :
  • Social Media Website :
  • E-commerce Website :
  • Blogs :
  • Entertainment Website :

So for Business purpose which is what concerns us, lets discuss some good things that having a website offers you as an entrepreneur.

See below are some Benefits:

  1. A Digital Footprint For Your Business. It Is Your Office Online
  2. Provides Information About Your Business
  3. Gives Your Business A Professional Image With An Official Email
  4. Enhances Your Online Presence And Brand
  5. One Of The Major Pillars Of Digital Marketing
  6. Increases Your Business Credibility To Potential Customers
  7. Affordable Way Of Marketing Your Business Online
  8. Expands Your Visibility, Reach And Coverage
  9. It Helps You Drive Traffic To Your Physical Location
  10. Improved Customers Service
  11. Gives Valuable Insights On Your Customers

Having shared some of the benefits of having a website, it is now up to you to make a decision on how to get one. Also ensure do your Search Engine Optimization for the website and also that your website is optimized for mobile. A mobile friendly site has more ranking in search Engines.

So should you require a website for your business you can discuss with us here choosing Digital Marketing Option on our contact us page.

Affordable Contact Center Solution for Small and Medium Businesses

Affordable Call Center Solution for Small Businesses

by with No Comment Call Center SolutionsComplaints Management ModuleContact Center AutomationContact Center SolutionsCRMDigital MarketingEntrepreneurshipSmall Business

Call Center or Contact Centers like we prefer to call them these days are customer service unit of an organization where they receive all inbound communications from and also make outbound communications to both new and existing customers. This communication is mostly through telephone calls and the customer service team also know as Agents, that receive the inbound calls are expected to act as advisory and support Staff to the callers.

It is a Call center when all that happens is calls and seen as an Omnichannel contact center when communications now includes Email, SMS and Chat.

Big companies like those in the Banking and Manufacturing sectors that have large customer base usually have call centres for the purpose of managing complaints, handling inquiries and offering customers support. Some of them outsource to BPOs to handle these activities and share daily reports so that they can focus on their main business.

Call centers can be as simple as a PBX Telephony to a complex application with all the Key Call Center Software Features of a robust Contact center Solution and theses come in various cost milestones that Small businesses like ours cannot carry due to cash flow

So to ensure and support your business and also provided you with the right technology that sets your business apart like a customer centric organization we have our Call Assist Cloud-based IVR (Interactive Voice Response) service designed for Small and Medium businesses to manage inbound calls more professionally.

This is solution is affordable and offers various benefits to your business which includes:

  • Professional image of the business as you will
  • Improved productivity of your team as the calls will be routed to the right staff or teams or department concerned.
  • Cost savings on hardware or software installation as you do not need to buy any software
  • You will only need any mobile phone that your teams carry normally or you get a phone box to make it stationary.
  • Online phone directory to give you report of your daily calls and activities
  • Manage incoming calls based on predefined hours of operation

Your Calls are not recorded so your team needs to ensure to take proper records of the calls or maybe record the calls directly on their mobile and archive them for future references.

How does it work

  1. Contact us by Filling the form here
  2. Give us your proposed number of users or departments ( This is for us to confirm your number of Agents or departments where the calls will be routed Also we need to confirm if you want to use your own MTN line of get MTN lines from us as an MTN SIM registration partner)
  3. You will be given the commercials for set up and the service, this is an annual service and renewable every year.
  4. You will also provide us with your welcome message
  5. You will advise on how you want your calls to ring either  “First to Pick up” or “Sequential calling”.
  6. We will set your business pilot number up and share it you to publish on your websites and all channels.
  7. Whenever a call hits your Contact number displayed on your website , they will first be greeted with the IVR message

“Welcome to Your Company Limited, your partner in ABC products or services, for Enquiry and Sales, Please press 1, For Complaints and Support, Please Press 2.”

All these can happen in one or two days and you are live.

Here are some Testimonials

So, make your Business sound more professional by signing up to MTN Call Asist which is our affordable Contact Center Solution for Small Businesses and you can set it up yourself but following the link we provide you.

But should you require us setting it for you, please drop your details here. One of our Solutions consultants will reach out to you immediately.

Just a thought, do you want a website for your Business ? You need an online platform where customers can reach your business- where you publish your Contact Center Pilot number. Check out why you need a website for your small and medium business.

Thank you once again for visiting SGSL.