Benefits of ICT In Our Education Industry

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Unlock the Future of Education with ICT Solution and Services

The education industry has evolved rapidly and has bridged the huge divide in access to education in the last 10 years due to the adoption and embrace of technology as the key to staying ahead.

 

Information, Communication, and Technology (ICT) in education has made learning more accessible, exciting, and enjoyable. The development of technological advancements in education has led to enhanced knowledge and skills of both teachers, lecturers, and students as it has now transformed the way we learn and has opened new possibilities for all; From increased flexibility and personalized learning to the ability to collaborate and access a wide range of resources,

Technology in education especially in the advent of Artificial intelligence (AI) it is now particularly important because it helps today’s teachers to adopt and integrate modern technologies and tools into their classroom. Teachers can upgrade and improve the ways they engage their students in unique, innovative, and equitable ways.

Here’s how some of our ICT offerings can transform your educational ecosystem:

1. Call Center Solutions: For Improved communication

– Enhance communication between students, parents, and staff.
– Streamline inquiries, admissions, and support services.
– Improve response times and provide a seamless experience.

2. CRM/ERP Software Solution and Services:

– Centralize data management for efficient administration.
– Gain insights into student performance and engagement.
– Automate processes for enhanced productivity.

3. Video Engagement for Higher Education:

– Facilitate remote learning with interactive video solutions.
– Host virtual lectures, workshops, and collaborative sessions.
– Foster engagement and enhance the learning experience.

4. Telemedicine platform:

– Extend healthcare learning and services to students and staff.
– Enable remote consultations and medical support.
– Ensure the well-being of your educational community.

5. Online Learning:

– Transition seamlessly to digital learning platforms.
– Deliver flexible, accessible, and engaging courses.
– Expand your reach and offer diverse learning opportunities.

6. Queue Management:

– Optimize campus operations with efficient queue systems.
– Reduce wait times and enhance service delivery.
– Ensure a smooth and organized environment.

Scimitar Global Services Limited (SGSL) as an ICT Solutions and BPO Services Company in Lagos, Nigeria, we understand the unique challenges faced by educational institutions, and we’re here to partner with you in designing your ICT roadmap and roll out plans to empower your journey with innovative ICT solutions.

SGSL is committed to elevating the education industry through technology in partnership with our OEM partners by offering tailored solutions and services designed to meet the unique needs of educational institutions, ensuring a brighter future for students, educators, and administrators.

Ready to transform your institution? Contact us today for a consultation and discover how our ICT Solutions and services can revolutionize your educational services to your customers.

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Queue Management Solution for Healthcare (Hospitals, Clinics, Pharmacies, Diagnostic centers)

by with No Comment Complaints Management ModuleCustomer Flow ManagementCustomer Flow ManagementHealthcareQueue Management

The Importance of Queue Management To healthcare providers

The importance of Queue management solution in healthcare facilities can never be over emphasized especially now that we are battling a pandemic. With a Queue management system for hospitals, the healthcare providers can manage the patients flow, keeping them informed about the queuing process and assuring that their priority in line is being respected.

Generally, In the services industry, a queue management system is used to streamline feet traffic and flow through their services centers in this case hospitals, clinics, diagnostics and even large pharmacies.  With a customer flow management solution, Administrators can ensure patients do not have to wait longer than they must in your services centers. They are empowered to choose when to be in the hospitals by letting them book and join service queues virtually. This can be done from anywhere, using SMS, social media, a smartphone app, or a website booking system. With our Queue Management solution Bloom, Your Patients can plan their movement and still be in your facility to be serviced on time and creating space for other services ad patients who need them. In the post, we will be looking at the benefits our solution offers you as a healthcare services provider and your patients.

 Benefits of Queue Management to Hospitals 

1. Patients can book appointments before coming to the hospitals         

Our solution supports virtual appointment booking to allow patients to arrange for appointments in advance. With Bloom Appointment’s widget in your website, hospital can use receive and keep track of the number of appointments made at a time and can manage their space to serve patients based on the urgency of their conditions and will in turn reduce feet traffic.

 2.   You reduce waiting periods by 50% with notifications inside the Healthcare Facility

Besides booking an appointment in advance, the virtual queue management system can also allow hospital management to deliver SMS notifications to patients about the date and time of their appointment.
Patients can arrive at the healthcare facility just ahead of the appointment and wait in their car or near the hospital. An SMS notification will be delivered when their turn comes.

3. You can manage Unplanned visits with Digital codes and Tickets 

Digital Tickets empower patients who need to visit the healthcare centre and do not have an appointment. With a QR code that can be scanned with the patient’s smartphone, he or she can be allowed to join the existing queue without touching the traditional ticket dispensers screen or disrupting the existing queue.

4. Digital Signage for information dissemination

Our solution connected and displayed digital screens. Hospitals can use the signage feature for displaying queue information and for adverts, news and events and delivering essential healthcare updates, reiterating safety guidelines for the pandemic, and other critical information.

5. Enabling superior Patient management and Staff performance

An effective digital healthcare transformation solution that introduces virtual queueing can also enable for better patient journey management. These systems can allow the hospital to gather feedback regarding the quality of patient care and staff performance.

These data reports can be used to provide a better patient experience and identify any discrepancies in healthcare services.

Scimitar Global Services Limited in partnership with Q-Better offer a cutting-edge digital transformation solution in customer flow/Queue Management to help hospitals modify and improve their service models to address patient concerns and promote their safety.

Patients can take their turns sooner by scheduling an appointment online or generating a virtual ticket. Arriving at the site, checking in or taking a turn is also a simple and straightforward process. Our Solution will indicate the name of the Patient in screens displayed on-site along with a sound signal or even voice calling of the ticket. It is also possible to notify customers through SMS or mobile notifications during this process to ensure they do not miss their turns.

After receiving care, Patients can also give feedback through surveys available on-site on their mobile through a form that can be customized with any type of question that might be useful for your business.

Scimitar Global Services Limited is the local partner for Q-Better in Nigeria and currently pushing Bloom and Qube, the two-queue management solution and service in the Nigerian market for adoption amidst competition with the existing known brands. The values our Queue management solution offers your business is huge with great returns on your investment. Contact us today by sharing your details with us here.

 

5 Guidelines for a Successful Email Marketing

by with No Comment Customer Flow ManagementDigital MarketingMarketingUncategorized

5 WAYS FOR A SUCCESSFUL EMAIL CAMPAIGN

Obviously, technology has advanced the marketing strategies globally. With an access to the relevant applications, an entrepreneur can easily project their products or services to prospective customers outside their region effortlessly.

Since internet has transform the world to a global village; electronic marketing has taken the lead over conventional and traditionally marketing. The invention of social media platforms, websites, email marketing bridge the wide gaps between business owners and their customers. With any of these, you can easily sell your services and products to any of your leads. Businesses are thriving online; in fact, some business relay on the power of internet for their success story.

Email marketing is an act of sending sales message about a product or service to prospective buyers. This act takes your business beyond your physical location, passerby, loyal customers to the screen of your target audience. However, there are rules that guides email marketing; for you to keep enjoying a successful email marketing or campaign, we present to you some of the tips that we will help you.

1. Do not use deceptive email addresses, names, domain names or subject lines to mislead the recipient. Be truthful and honest.
2. If sending an email to an individual who has not given prior consent to receive marketing communications from your company, you must identify the message as an ad
3. If the message contains adult content or explicit imagery, this must be specified clearly in the subject line of the email
4. Include a physical street address within the content of all marketing emails
5. Provide consumers with a conspicuous and straightforward way to unsubscribe from marketing emails. Fulfill unsubscribe requests within 10 days.

With a strict adherence to the above tips, you are a step forward to execute a successful email campaign for your business.

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Improving Customers Engagement with SGSL Modern Business Solutions

by with No Comment Customer Flow ManagementDigital MarketingEntrepreneurshipMicrosoft 365Microsoft Dynamics 365Microsoft Modern Business Solutions

Improving your Modern Business Solutions

There are several technology devices to improve your service delivery to your customers in more convenient handlers in this dispensation than in previous years. 

modern-business-solution-in-nigeriaIn recent times, there is speedy development of sophisticated apps to ensure smooth running of businesses and aid customer satisfaction. As a customer centric organisation you can rely on Scimitar Global Services Modern Business Solutions software to position your operation as an innovative and upgraded one. 

What is Modern Business Solutions

Think of Modern Business Solutions as a corporate instrument to influence your customers’ positive perspective and acceptance. 

In simple terms, Modern Business Solutions (MBS) is described as a technology and application service provider specializing in data management and monetization services for data owners. It can also be restructured as an internal tool to collaborate, create and sustain relationships with customers efficiently. 

Why improve your Modern Business Solutions? 

In case you already have one, there is a need for adequate examination of its performance and feedback from customers to further upgrade it to suit your customers demands. 

Since Customers are better exposed to competitors’ dispensation, the reviews are always authentic to make a change. And their biased suggestions can be used as a  creative rudiment for a transformation. 

Speaking of reasons to improve your modern business solutions; below are competitive and valid points;

  •  To improve your business process: there are always new things to incorporate into your business process to further streamlined it to maximum tolerance and bearings of your customers. 
  • To identify and completely eradicate some area of inefficiency in the business process
  • To aid better positive results: since it is software, it is more reliable than human inputs if it is well programmed. 
  • To improve the tracking and management of more complex tasks.

What are the benefits of Modern Business Solutions? 

The list of the benefits of Modern Business Solutions is endless. The fact that every business size from small to medium and even the giant of the industries can use it is a plus. 

However, to list few out of the numerous benefits are the following;

Access files from anywhere – online or offline: Access your files from anywhere on desktop, phone and tablet, online or offline. You and your employees can now be more productive from anywhere, even when there is no Wi-Fi or Internet connection.

Get monthly security updates and feature releases: Your sensitive business data in the cloud is protected with enterprise-grade security. You’ll always have the most secure version of Office – without the IT expense of patches and upgrades.

Use the web version of Office – with rich features: You get all-new Office 2016 apps, the web versions of Word, Excel, PowerPoint and Outlook with rich features, plus OneDrive cloud-based storage to manage all of your files.

This combined power of customer relationship management (CRM) with already-familiar Microsoft Office tools helps your employees achieve goals across sales, marketing, social, and customer care modules of Dynamics CRM.

Enjoy Office apps

Get the latest features and capabilities with fully installed and always up-to-date versions of Outlook, Word, Excel, PowerPoint for Windows or Mac, OneNote (features vary), and Access and Publisher (PC only).

Use 1 TB cloud storage per user

Edit and share documents, photos, and more from anywhere, on all your devices with 1 TB of OneDrive cloud storage.

Get email and calendaring

Use enterprise-grade email through Outlook with a 50 GB mailbox per user and send attachments up to 150 MB.

Collaborate with instant messaging and online meetings

Get your team on the same page using group chat, online meetings, calling, and web conferencing with Microsoft Teams.

Increase protection against advanced cyberthreats

Help protect against malware, viruses, phishing attempts, malicious links, and other threats.

Manage mobile devices, tablets, and computers

Quickly and easily add security to mobile devices, tablets, and computers that connect to your business data with Intune.

Add business data protection

Control access to sensitive information using encryption to help keep data from being accidentally shared.

Have the safest Windows ever

Get upgrade rights to Windows 10 Pro from Windows 7 Pro or 8.1 Pro.

Simplified, multi-user Windows with Windows Virtual Desktop

With Windows Virtual Desktop support, get multi-sessions Windows 10 and Office and support for Remote Desktop Services environments with simplified licensing and lower costs.

You can request for a live demo here  for free, so that we can show you in an online demonstration how it works and the values it offers.    

Book a live demo here now.

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How to Manage High Customer Flow In Your Service Centers And Branches

by with 2 Comments Customer Flow ManagementCustomer Flow Management

A robust Queue management solution for Financial Services , Health Services Telecoms Service and Super markets and Malls. It can also be used for just appointment setting, where before arriving at the site, customers do not know how many people will be in line and, when they arrive, they may not know which service would best suit their needs. With our Queue management Solution, customers can take their turn sooner by scheduling an appointment online or generating a virtual ticket. Arriving at the site, taking a turn is also a simple and straightforward process.

They can used their Phones, Tablet or their computers to take a turn sooner and get alert when it is their turn.