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Sales and Marketing has transformed. Prospects have taken control of the purchasing process, venturing further down the sales funnel without ever speaking to a sales representative. They go online to create and validate their vendor shortlist—typically without assistance. Social media and eCommerce has created a change in the market and So we believe that it is high time business owners, started re-evaluating the tools their sales team work with , that’s if you have not done so by now.
Would you consider adding Video to your contact center engagement and relationship management at no cost to your customer?
Would you want to add a personal touch to relationship management and contact center operations to elevate customer-agent/relationship officer & manager’s interaction at no cost to the customer?
Have you considered that with the trends and advent of budding cashless market, digital and omni-channel service delivery season that some customers may be more comfortable with a face to face alternative without visiting your branch or store or office location?
If Yes, Scimitar Global Services Limited (SGSL) in partnership with our OEM partners is offering a reliable and easy to use video engagement solution both enterprises, mid-market businesses as an additional channel to customer engagement. This adds a human face to the calls and chats! and we believe it will benefit all even our fellow citizens in diaspora who may need to access products and services like financial , retail , legal etc
Video engagement provides a personal touch to relationship management and contact center operations to elevate customer/agent/relation manager’s interaction. With communications and understanding improved through the use of video, agents and relationship managers can resolve tickets quicker, increase net promoter score and effectively meet other KPIs. The ability to share desktop applications from both sides of the conversation improves up-sell opportunities, all while delivering an added level of collaboration to high value customer and agent interactions. It transitions a voice, chat, and webpage interaction into a true Omni channel experiences at no cost to the end customer.
This experience is easily accessible from one of the following scenarios: webchat escalation of video, voice escalation to video, and click to video chat from webpage or mobile applications. Unlike other solutions, our delivers a high quality end user experience, regardless of available bandwidth. Providing content sharing, and the options to begin a video chat directly on a webpage without downloads or plugins, including multiparty video conferencing.
We now believe that a lot of consumers prefer self-service and can even pick up their phones and call their account managers, but when they need assistance, seeing and dealing with a person face-to face is best especially when the person is not within reach. Facial expressions and body language increase understanding to move quickly through a Simple sales process, and video conferencing is the most efficient way to achieve this goal.
Our video based customer engagement solution is designed to service e clients and manage interactions directly over video, thereby
Vidyo helps agents, relationship officers and managers do their jobs better. Service organizations are able to add personal touches to high value requester and as fulfillers are able to escalate to video straight from contact center portal and other different forms with single click. This results in quicker first call resolution times, from visual trouble shooting and improved understanding through video. Plus the ability to multiparty video chat with an expert increases accuracy of calls, and streamlines issue mitigation.
With a Video enabled contact center agents can support customers with a “See What I See” experiences for field service technicians or home consumers using network resilient video from smart phones, smart glasses and tablets. The agent will see the Video call displayed in the familiar application and will be able to easily manage the video interaction, while also maintaining cases and incidents on Video-based interactions.
The results of video-enabled field services are numerous:
Thanks to a Vidyo’s API integration, it is now possible for Video enabled contact centers, help desks portals and other applications to leverage market leading solutions and value-added services. Video calls will be seamlessly integrated into the audio recording system, allowing the same monitoring, training and analysis applied to other communication channels to be applied to video engagement.
So if you are interested in adding video to your customer engagement. Kindly drop your details here and schedule demo with our team in Lagos , Nigeria.
Also get connected with our Social media pages. Kindly Like and share, follow and Re-tweet our posts. You stand a chance to win a mobile phone. Thank you
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Have you heard of Chatbots? I guess yes! On the flip side, you may have interacted with one without knowing as a lot of businesses have started taking their messaging to another level with Chatbots. Facebook, Microsoft and some e-commerce businesses have chatbots interacting with you everyday as customer representatives powered by Artificial intelligence.
The benefits of Chatbots to businesses are lots, from enhancing service by supporting customers interaction like we would with humans to payments collections from all channels. They are also cheaper and more efficient. Chatbots has been tipped to revolutionize conversational commerce in the nearest future and we are encouraging businesses to consider leveraging them as part of their wider business strategy.
According to Wikipedia.com: “A chatbot (also known as a talkbot, chatterbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatterbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.
Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.”
“Chatbots are here and their impact on the business landscape is prominently visible. The technical challenges to build a bot and deploy it have been overcome already and the focus has now shifted towards the bot’s behavior. Chatbots need to function on a higher level than simply providing information to users or customers. For this, the chatbot needs to project a personality that has all of the endearing and personal qualities of a real person to provide an engaging experience for users” Says- (Abhay Vohra Program Manager, Experience Design Net Solutions)
Wikipedia confirms further that ” Currently chatbots are widely used as part of instant messaging platforms like Facebook Messenger, WeChat, and Kik for entertaining purposes as well as B2C marketing and customer service. Companies like Pizza Hut, Disney, Yamato’s Line and Whole Foods have launched their own chatbots to increase end customer engagement, promote their products and services, and give their customers a more convenient and easier way to order from them.” See insert pitches by technology leaders about Chat bots and the future!
Scimitar Global Services Limited (SGSL) in partnership with ODC is introducing its “CHATBOT” as a new member in your sales , marketing and customer service teams. Chatbot is one of the omnichannels features of our SmartMessage Marketing Platform which is our all-in-one platform to orchestrate your digital marketing activities for your business. 
SmartMessage is an omni-channel marketing platform and campaign management tool designed to make companies connect with their target clients through e-mail, SMS, MMS, Social Media, Push Notification, IVN (text to speech), OTTs (Telegram, Messenger, Whatsapp etc) and other available channels; for sales and Marketing activities and also create customer loyalty through quality customer service.
Through its flexible substructure, SmartMessage enables management of any of campaigns to be carried out via entire alternative distribution and sales channels such as call center, web and kiosk, by integration made thereon.
Our SmartMessage solution integrates with third-party applications like Dynamics 365 and other CRM solutions as well as social to give you a 360 degree view of your activities via reliable historical reports on devices of choice.
So book a demo today for our SmartMessage Marketing Platform – Omnichannel platform (email,sms,push,social media,chatbots). Kindly drop your details so that we can connect with you immediately.
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