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Sales and Marketing has transformed. Prospects have taken control of the purchasing process, venturing further down the sales funnel without ever speaking to a sales representative. They go online to create and validate their vendor shortlist—typically without assistance. Social media and eCommerce has created a change in the market and So we believe that it is high time business owners, started re-evaluating the tools their sales team work with , that’s if you have not done so by now.
Ignite your business with our Smart Business Solutions. Register now for our Smart MSME Business round table for June and July. Let us brainstorm together and strategize with you on how to leverage Smart Business tools to automate and market your business for more customers and more revenue. Find out more here: http://eepurl.com/cSaEHj #MSME #SME #smartmessage #smallbusiness #communicationiskey #Solutions #ModernBusinessSolutions
As an Entrepreneur, it is expedient that you set your business on the path that guarantees productivity by leveraging technology that ensues trust, supports collaboration with continuous improvement; As you must have to stay connected with both your employees and clients whether you’re working remotely or onsite.
So are you:
You need a budget friendly bundled business strategy and applications that includes some or all the following :
We understand that small, medium and even mid-market businesses don’t always have the luxury of a massive budget focused solely on technology like the bigger Enterprises. They are focused on the perceived more important technologies for their core business and processes and manually trying to run the business profitably and meeting all the numerous tidbits that require attention.
The truth is that manually managing businesses is actually more expensive and cumbersome because your business is lacking in some key areas somehow, if you don’t have any of the above listed tools. That is why we are encouraging you to sign up for our affordable modern business solution for small business.
These are smart business tools that are tailored to meet the demands of small and medium businesses, giving them the leverage to use same technology big enterprises are using with same results but at very low cost compared to the latter.
Using modern business applications from Scimitar Global Services Limited (SGSL) tells potential customers that you’re serious about business. For example, you can impress your prospects by inviting them to a collaborative online meeting where you can review your latest proposal with them instead of incurring cost of going to their office. With our state-of-the-art but easy-to-use collaboration, mail, and messaging services, you can set yourself apart from organizations that use free or ad-supported services. A custom domain name further enhances your branding, and includes design tools to easily create a professional, public-facing website in minutes.
With Office 365, you get pay-as-you-go pricing options that give you predictability and flexibility for your business. Office 365 also offers great flexibility by allowing you to easily provide users with only the services they need, cost-effectively adding value to your business.
How about improving the way your business runs with Microsoft 365 . You will have access to reliable Office apps with advanced security option with the ability to communicate with both your employees and your customers through Chat, call; You can host online meetings, and collaborate in real time, whether you’re working remotely or onsite. You will be able to secure your documents in your OneDrive cloud storage, all at a price that’s right for your business.
Click here and authorize us to set up your Microsoft 365 Free 30 Days Trial
Connect with us immediately for your affordable technology for small businesses so that we can provide you with information and options of comfortable technology solutions within you budget that meets your business needs.
Scimitar Global Services Limited (SGSL) is a Microsoft Partner for Microsoft 365 and Dynamics 365 in Nigeria.
Business is better with Microsoft Office 365 as flexible pricing plans are now available in Nigeria. So now you can subscribe for Microsoft Office 365 through Scimitar Global Services Limited ( SGSL) and pay in Naira! And guess what, you don’t have to pay for a full year! Yes! it is now pay as you go while you:
All these and many more are available to your business if you call us today. So check out the our Microsoft Office 365 plan line up below and let us move you to the cloud! #CloudfirstMobilefirst and remember in NAIRA!
So to explore the benefits of Office 365 , You can Sign up for a 30 days Microsoft 365 Free trial with a work account that can be created here https://signup.microsoft.com/productkeystart
and then You have to authorize SGSL to set up this Microsoft 365 Free trial for 30 days. No payment no credit Card. You can also explore Dynamics 365 CRM as well.
Also more enquires Contact us. and kindly Like and share, follow and also re-tweet our posts and stand a chance to win a gift.
Thank you
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Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as a Contact center solution ?
Do you want first Call Resolution at your call centers so that your customers do not have to always repeat their complaints from the start to new agents every time they call your business?
CRM Landing Page
Do you want an Omnichannel solution that can record and track all the interactions of your customers for faster complaints resolution? Do you want to automatically connect with your back office team that supports your customer facing teams for quick service delivery? How about historical data and reports with business insights about the voice of your customers and their interactions?
Case Management Dashboard
Scimitar Global Services Limited (SGSL) has some good news for you, no more Dead on Arrival Budget Presentation as you can now a case with our Contact center as a Services offering; A Cloud and an OPEX model for mid-markets that gives you all the features of a robust contact center at reduce cost. All you need to worry is one your internet requirement and how to use and maximize it, which of course you will be trained to do so.
So sign up for our Contact center lease Service to own your Contact center with all the whistles and bells; without breaking the bank due huge investment in implementing your own contact center solution
Drop your details here so that our solution consultants can connect with you for a best fit analysis and solution. You will be live in 3 weeks all things being equal within our terms and conditions.
Contact us to show you how easy it is to simplify your business processes when you can go from quote to cash without switching applications. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox.
Use same Technology like the big enterprises! Sign up for our Microsoft® Modern business solution( Office 365). It is an easy-to-use set of web-enabled tools that let you access your email, important documents, contacts, and calendar from almost anywhere and any device—including PCs, Macintosh computers, iPhones, Android phones, and BlackBerry smartphones. Designed to meet the needs of a diverse range of small businesses, Office 365 lets you choose which tools to use. It works seamlessly with the programs you already know and use, including Microsoft Outlook®, Microsoft Word, Microsoft Excel®, and Microsoft PowerPoint®. It’s easy to try and simple to learn, and it works with your existing hardware. Office 365 also offers improved collaboration capabilities, including a password-protected portal to share large, hard-to-email files both inside and outside of your organization. Powerful security features from Microsoft help protect your data, and when the service is released for general availability, it will be backed with a 99.9-percent uptime guarantee.
“ In Q1 2016, Efma, a not-for-profit association of 3,300 retail financial services companies in more than 130 countries, and Vidyo, a leading visual collaboration provider Vidyo conducted a series of Think Tank meetings to understand the role that video banking plays in the digital transformation of banks. Sixty-three banking professionals from 24 countries participated in the meetings.
Additional quantitative data was collected regarding attitudes toward video banking via an online survey that was conducted in Q1 2016.Respondents included 136 bankers from 52 countries. This report consolidates the outcomes of these two activities and integrates primary information gathered from Vidyo’s experience in implementing video banking systems with banks around the globe.
The results of our survey strongly suggest that video bank solutions would be a welcome addition to existing options, with 93 percent of survey participants responding that they felt video banking would have a “Positive” or “Strongly Positive” impact on customer satisfaction.
This indication of consumer enthusiasm and high level of interest in video banking makes perfect sense considering how today’s free video conferencing apps such as Google Hangouts, Skype and Facetime are being embraced by the general public as a trusted and effective means of communication. The time is now for the widespread adoption of video banking…..” culled from a publication from Vidyo and Efma.
Bringing it back home they also stated that “When customers and bank staff engage in banking transactions or consultations through remote video collaboration sessions, there seems to be an obvious solution as it offers more convenience to customers, since they can make their transactions from the comfort of their homes instead of traveling to the bank.
A choice not available for non-resident Nigerians and like they rightly pointed based on the trends and adoption , the time is now! Providing live online video interaction to your customers enriches the customer journey and builds trust and brand loyalty. Using the VidyoWorks API’s and contact center reference design, We can video enable your high value client services in as little as a few weeks, without in-house video technology expertise. Ease of use and convenience flatten the adoption curve.
Employees are quickly proficient and there’s no intimidation factor for clients to interact over video. They simply click, join and have highly personal and effective interactions with your organization’s customer care professionals.
Video banking enables new and valuable engagement opportunities, such as the ability to include people who would not be able to attend in-person meetings, like remote subject matter experts or customer family members.
Verifiable Banking references according to the publication by Vidyo: put Video Banking as the next best thing in Banking. Please read on:
“One successful early adopter of online video banking is IndusInd Bank, one of the fastest growing next-generation private sector banks in India. Induslnd launched their Video Branch service in June 2014, and made it available to their customers via desktop and mobile devices.
IndusInd Bank customers are now able to connect with their branch manager, relationship manager or with a centralized video branch executive. Patrons of the bank who are not residents of India are also able to experience this personalized video banking service from outside the country.
“Our Video Branch ‘face-to-face’ online banking customer service, powered by Vidyo, is the next frontier of banking and brings our branch managers and centralized banking services closer to our customers with highly personal interaction. VidyoWorksTM is the only solution that could deliver on the promise of high quality connectivity from any location, on any device over any network and we are pleased to offer this very high-quality, easy to use service to our customers.”…….. Romesh Sobt (Managing Director and CEO,IndusInd Bank).
The offering encompasses all banking services that had previously been only available via IndusInd Bank Phone Banking. Additionally, Bank customers can choose to make other kinds of financial transactions such as opting for fixed deposits or recurring deposits, or transferring funds through NEFT and RTGS.
The Induslnd Bank launch was supported by an extensive nationwide advertising campaign and the new service is now positioned as a key innovation, creating a competitive advantage for the bank. Since the launch, IndusInd had seen a
massive ramp-up of the service and by mid-2015 the system was supporting 1,000 daily video calls and experiencing higher than 65 percent repeat usage.
Also see the extract on another Video banking reference : “Barclays Bank. To provide a new, secure, video-based service so that their customers could engage in banking activities wherever and whenever, Barclays Retail Bank launched its Video Anywhere service in the U.K. in December 2014. Today, in addition to the availability of bank representatives in a growing number of Barclays branches, the 24/7 service offers customers to speak to a video banker that can be accessed via smartphone, tablet or computer at a time and place convenient to them. At Barclays, video banking has become a powerful tool in deepening relationships with Clients and Customer; allowing multiple video bankers to be in one place enabling quick and easy sharing of best practice whilst also providing workforce flexibility without the constraints of the traditional Retail Network operating times.
The Barclays Video Anywhere service, initially offered only to Barclays Premier customers, will soon be available to the broader Barclays customer base. The phased roll out over the next 6 months targeting specific customer profiles such as frequent retail network users, digitally savvy but nervous adopters and
customers with accessibility requirements”.
Simon Separghan, Director of Global Contact Centres & Omni Channels of Barclays Retail Bank was also quoted in this report that “Customers continue to demand human touch and empathy and there is significant benefit to provide not only a voice, but a face of Barclays. The majority of our customers who experienced video banking now demand that their future servicing activity takes place via a video interaction. And If I take a like-for-like servicing request via traditional telephony vs. video banking, the NPS is almost double. It has incredible value for us as an organization.”
Scimitar Global Services Limited (SGSL) in partnership with Vidyo and Granteq is offering Video Banking solution to Banks in Nigeria and all players in the financial services industry to leverage this technology to add a face to face interaction in addition to the existing channels to maintain customer loyalty, trust and satisfaction which all assures revenue. So feel free to contact us immediately for a demo and next steps. Our Business consultants will be very glad to come and and show the benefits of Video engagement in Banking. We strongly believe that adding video will reduce fraud.
Please drop your details below:
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Credit to Efma_Vidyo_Banking _Report
Also get connected with our Social media Pages. Kindly Like and share, follow and Re-tweet our posts. You stand a chance to win a mobile phone. Thank you
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Would you consider adding Video to your contact center engagement and relationship management at no cost to your customer?
Would you want to add a personal touch to relationship management and contact center operations to elevate customer-agent/relationship officer & manager’s interaction at no cost to the customer?
Have you considered that with the trends and advent of budding cashless market, digital and omni-channel service delivery season that some customers may be more comfortable with a face to face alternative without visiting your branch or store or office location?
If Yes, Scimitar Global Services Limited (SGSL) in partnership with our OEM partners is offering a reliable and easy to use video engagement solution both enterprises, mid-market businesses as an additional channel to customer engagement. This adds a human face to the calls and chats! and we believe it will benefit all even our fellow citizens in diaspora who may need to access products and services like financial , retail , legal etc
Video engagement provides a personal touch to relationship management and contact center operations to elevate customer/agent/relation manager’s interaction. With communications and understanding improved through the use of video, agents and relationship managers can resolve tickets quicker, increase net promoter score and effectively meet other KPIs. The ability to share desktop applications from both sides of the conversation improves up-sell opportunities, all while delivering an added level of collaboration to high value customer and agent interactions. It transitions a voice, chat, and webpage interaction into a true Omni channel experiences at no cost to the end customer.
This experience is easily accessible from one of the following scenarios: webchat escalation of video, voice escalation to video, and click to video chat from webpage or mobile applications. Unlike other solutions, our delivers a high quality end user experience, regardless of available bandwidth. Providing content sharing, and the options to begin a video chat directly on a webpage without downloads or plugins, including multiparty video conferencing.
We now believe that a lot of consumers prefer self-service and can even pick up their phones and call their account managers, but when they need assistance, seeing and dealing with a person face-to face is best especially when the person is not within reach. Facial expressions and body language increase understanding to move quickly through a Simple sales process, and video conferencing is the most efficient way to achieve this goal.
Our video based customer engagement solution is designed to service e clients and manage interactions directly over video, thereby
Vidyo helps agents, relationship officers and managers do their jobs better. Service organizations are able to add personal touches to high value requester and as fulfillers are able to escalate to video straight from contact center portal and other different forms with single click. This results in quicker first call resolution times, from visual trouble shooting and improved understanding through video. Plus the ability to multiparty video chat with an expert increases accuracy of calls, and streamlines issue mitigation.
With a Video enabled contact center agents can support customers with a “See What I See” experiences for field service technicians or home consumers using network resilient video from smart phones, smart glasses and tablets. The agent will see the Video call displayed in the familiar application and will be able to easily manage the video interaction, while also maintaining cases and incidents on Video-based interactions.
The results of video-enabled field services are numerous:
Thanks to a Vidyo’s API integration, it is now possible for Video enabled contact centers, help desks portals and other applications to leverage market leading solutions and value-added services. Video calls will be seamlessly integrated into the audio recording system, allowing the same monitoring, training and analysis applied to other communication channels to be applied to video engagement.
So if you are interested in adding video to your customer engagement. Kindly drop your details here and schedule demo with our team in Lagos , Nigeria.
Also get connected with our Social media pages. Kindly Like and share, follow and Re-tweet our posts. You stand a chance to win a mobile phone. Thank you
Twitter: http://twitter.com/scimitargsl
Facebook: http://www.facebook.com/scimitarglobalserviceslimited
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