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Contact Center As A Service. An Affordable Lease Service Option From Scimitar Global Services Limited(SGSL)

by with No Comment Call Center SolutionsComplaints Management ModuleContact Center AutomationContact Center SolutionsCRMMicrosoft Dynamics 365Microsoft Modern Business SolutionsOffice 365

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as a Contact center solution ?

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Do you want first Call Resolution at your call centers so that your customers do not have to always repeat their complaints from the start to new agents every time they call your business?

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CRM Landing Page

Do you want an Omnichannel solution that can record and track all the interactions of your customers for faster complaints resolution?  Do you want to automatically connect with your back office team that supports your customer facing teams for quick service delivery? How about historical data and reports with business insights about the voice of your customers and their interactions?

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Scimitar Global Services Limited (SGSL) has some good news for you, no more Dead on Arrival Budget Presentation as you can now a case with our Contact center as a Services offering; A Cloud and an OPEX model for mid-markets that gives you all the features of a robust contact center at reduce cost.  All you need to worry is one your internet requirement and how to use and maximize it, which of course you will be trained to do so.

So sign up for our Contact center lease Service to own your Contact center with all the whistles and bells; without breaking the bank due huge investment in implementing your own contact center solution

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Drop your details here so that our solution consultants can connect with you for a best fit analysis and solution. You will be live in 3 weeks all things being equal within our terms and conditions.

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Top 10 Benefits of Microsoft Office 365 for your Medium and Small Businesses!

by with No Comment Microsoft Modern Business Solutions

Use same Technology like the big enterprises! Sign up for our Microsoft® Modern business solution( Office 365). It is an easy-to-use set of web-enabled tools that let you access your email, important documents, contacts, and calendar from almost anywhere and any device—including PCs, Macintosh computers, iPhones, Android phones, and BlackBerry smartphones. Designed to meet the needs of a diverse range of small businesses, Office 365 lets you choose which tools to use. It works seamlessly with the programs you already know and use, including Microsoft Outlook®, Microsoft Word, Microsoft Excel®, and Microsoft PowerPoint®. It’s easy to try and simple to learn, and it works with your existing hardware. Office 365 also offers improved collaboration capabilities, including a password-protected portal to share large, hard-to-email files both inside and outside of your organization. Powerful security features from Microsoft help protect your data, and when the service is released for general availability, it will be backed with a 99.9-percent uptime guarantee.

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Add Video to your contact center engagement and relationship management channels at no cost to your customers!

by with No Comment UncategorizedVideo Engagements and Conferencing Solution

 

Would you consider adding Video to your contact center engagement and relationship management at no cost to your customer?

Would you want to add a personal touch to relationship management and contact center operations to elevate customer-agent/relationship officer & manager’s interaction at no cost to the customer?

Have you considered that with the trends and advent of budding cashless market, digital and omni-channel service delivery season that some customers may be more comfortable with a face to face alternative without visiting your branch or store or office location?

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If Yes, Scimitar Global Services Limited (SGSL) in partnership with our OEM partners is offering a reliable and easy to use video engagement solution both enterprises, mid-market businesses as an additional channel to customer engagement. This adds a human face to the calls and chats!  and we believe it will benefit all even our fellow citizens in diaspora who may need to access products and services  like financial , retail , legal etc

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Video engagement provides a personal touch to relationship management and contact center operations to elevate customer/agent/relation manager’s interaction. With communications and understanding improved through the use of video, agents and relationship managers can resolve tickets quicker, increase net promoter score and effectively meet other KPIs. The ability to share desktop applications from both sides of the conversation improves up-sell opportunities, all while delivering an added level of collaboration to high value customer and agent interactions. It transitions a voice, chat, and webpage interaction into a true Omni channel experiences at no cost to the end customer.

This experience is easily accessible from one of the following scenarios: webchat escalation of video, voice escalation to video, and click to video chat from webpage or mobile applications. Unlike other solutions, our delivers a high quality end user experience, regardless of available bandwidth. Providing content sharing, and the options to begin a video chat directly on a webpage without downloads or plugins, including multiparty video conferencing.

We now believe that a lot of consumers prefer self-service and can even pick up their phones and call their account managers, but when they need assistance, seeing and dealing with a person face-to face is best especially when the person is not within reach. Facial expressions and body language increase understanding to move quickly through a Simple sales process, and video conferencing is the most efficient way to achieve this goal.

Our video based customer engagement solution is designed  to service e clients and manage interactions  directly over video, thereby

  • improving net promoter scores
  • will Improve customer satisfaction,
  • increase revenue, and
  • reduce customer churn with high quality video Benefits

Vidyo helps agents, relationship officers and managers do their jobs better. Service organizations are able to add personal touches to high value requester and as fulfillers are able to escalate to video straight from contact center portal and other different forms with single click. This results in quicker first call resolution times, from visual trouble shooting and improved understanding through video. Plus the ability to multiparty video chat with an expert increases accuracy of calls, and streamlines issue mitigation.

With a Video enabled contact center agents can support customers with a “See What I See” experiences for field service technicians or home consumers using network resilient video from smart phones, smart glasses and tablets. The agent will see the Video call displayed in the familiar application and will be able to easily manage the video interaction, while also maintaining cases and incidents on Video-based interactions.

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The results of video-enabled field services are numerous:

  • a visual connection develops deeper customer relationships,
  • drives higher First Call Resolution rates (FCR),
  • reduce Average Handling Time (AHT),
  • increases operational efficiency and
  • provides a tangible competitive edge.

Thanks to a Vidyo’s API integration, it is now possible for Video enabled contact centers, help desks portals and other applications to leverage market leading solutions and value-added services.  Video calls will be seamlessly integrated into the audio recording system, allowing the same monitoring, training and analysis applied to other communication channels to be applied to video engagement.

So if you are interested in adding video to your customer engagement. Kindly drop your details here  and schedule  demo with our team in Lagos , Nigeria.

Also get connected with our Social media pages. Kindly Like and share, follow and Re-tweet our posts.  You stand a chance to win a mobile phone. Thank you

Twitter: http://twitter.com/scimitargsl

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LinkedIn: https://www.linkedin.com/company-beta/10966281/