Video Healthcare TELEMEDICIE COVID_19

How Hospitals in Nigeria Can Adopt Multidisciplinary Consults To Revolutionize Healthcare Services They Provide Today

by with No Comment Contact Center SolutionsCRMHealthcareVideo Engagements and Conferencing SolutionVideo Healthcare

Here is How To Hospitals in Nigeria Can Adopt Multidisciplinary Consults To Revolutionize Healthcare Services They Provide Today

 

What is Multidisciplinary Consult in Video Healthcare and Telemedicine:

Multidisciplinary consults simply mean that medical professionals from multiple disciplines can work together remotely to provide different insights, and cover all of a patient’s needs in one scheduled meeting or session. Patients can receive multiple perspectives on their diagnosis and treatments they may need and don’t not have to travel to far locations for medical appointments.

With our Healthcare solution which supports multidisciplinary consults, patients can receive consultation and opinions from multiple medical experts at the same time for improved medical decisions and actions. This is a very good solution for patients looking for free online doctors consultation in Nigeria

Benefits Of Having Multidisciplinary Consult In Your Tele-Healthcare Service

Here are some use benefits for adopting Multidisciplinary Consults in your Hospital:

  • You will have a Streamlined functionality that ensures that your patients only connect to the meetings scheduled by their practitioners
  • Supports collaborative interdisciplinary care and rounding
  • Enables family engagement to improve patient adherence
  • Provides timely consultations with high-demand specialists
  • Gives patients the ability to connect with caregivers
  • Easy-to-Use control via a handheld remote, or mouse and keyboard
  • Customizable patient help screen makes it easy for patients to understand how to receive help. The VidyoConnect Patient Room Experience provides a natural and inviting interface where patients can review their health information with family and doctors. Having a life-like and immersive patient room environment empowers health systems to enhance patient satisfaction, improve quality of care, protect privacy, and increase operational efficiencies.

Video Healthcare/Telemedicine Provider in Nigeria with Multidisciplinary Consult.

SGSL in partnership with its OEM and technology partners delivers Video healthcare Solutions that are natural, immersive, and easy for your patients and practitioners to use. Our Patient Room Experience solution provides a simple interface that offers an engaging, high-quality video experience for patients to communicate with medical experts and their family members at the point of care.

With Video Healthcare Patient Room deployed for your Hospital, your patients can join meetings scheduled by their doctors and answer incoming calls from their care team, form anywhere they are in the world. Your patients and customers can now get the healthcare support they need when they need it, without having to travel to your physical location for appointments and without having to attend multiple meetings with different medical experts.

This cutting-edge technology powered by our OEM is HIPAA compliant. It is user friendly and easy for both Government-owned and Private Hospitals to implement and configure and adopt to your brand.  Our video Healthcare service saves medical experts time and reduces the costs per case by improving patient engagement and providing collaborative multidisciplinary care. And the importance of telemedicine with our experience during Covid-19 can never be emphasized.

Contact us on how to revolutionize the Healthcare delivery today in your Hospital with multidisciplinary consults by booking a free online demo here

How Insurance Companies Can Process Claims Efficiently After A Protest Like #ENDSARS

by with No Comment Call Center SolutionsComplaints Management ModuleContact Center AutomationContact Center SolutionsCRMMicrosoft Modern Business SolutionsVideo Engagements and Conferencing Solution

With reports of widespread destruction, looting, injuries and even death after the #ENDSARS protest in Nigeria, where Youths for the first time took the bull by the horns by mobilizing against #PoliceBrutality by the Special Anti-Robbery Squad; Insurance companies must be gearing up for what we project to be the mother of claims in view of the aftermath of the wanton destruction recorded.

The rampage by the so-called hoodlums who were said to have hijacked the protest, left in its trail a lot of burnt and destroyed buildings from police stations, to Government and private offices as well as banks, shopping malls, media houses and the toll plaza where it all began as a peaceful protest. The unarmed protesters were alleged to have been shot at by some armed men in military uniforms in their bid to disperse them, having occupied the toll gate for days costing the government uncollected funds in millions and this snowballed into a violent mob actions with several vehicles, buildings, and properties across the country vandalized, looted and burnt.  The number of lives lost is still being compiled from various areas with the military denying that they shot at the unarmed and peaceful protesting youths.

As a Business Owner, my heart bled watching the carnage and destruction to private businesses who also were in the same quagmire that birthed the protest and the honest questions on my mind are  “How will small and medium businesses come out of this in our kind of country” , “Who will help you bear the cost of these huge losses?”  “Do those who have these damaged properties even have insurance on their properties?” My fear is that most of them may fall into the negative category.

On the other Hand, Are our Insurance companies ready and buoyant enough to stand in the gap for all the businesses cut in this carnage or crossfire as it were? that’s considering the vast area of coverage, that claims assessors must visit in order to process claims. That will definitely require a robust technology by the insurance company to gather the claims from all points of incidence and process them to evaluate and separate the coverable claims from the ones which will not be considered, more like a Force majeure. Why?   Because most insurance contracts exclude losses and damages due to a riot, mob action and war.

In all, there will be lots of data collation, site visitation, claims verification and evaluation process and it its expedient that Insurance companies have the right technology to do this effectively and efficiently.

Customer relationship management in the insurance industry is sensitive as they always deal with a very emotional situations and transactions which requires a sense of duty and commitment because most customers reach out to them during or after a time of distress. It is expedient that a human face backed by a sophisticated customer interaction technology which stores, processes and analyzes the data to enable personalized customer support.

Here are some InsurTech Business Use cases for Insurance Companies and how they can improve the claims process even in a pandemic or crisis.

SN TECHNOLOGY  BUSINESSS USE CASES
1 An Omnichannel Contact Center Solution

 
  • Offering Superior Customer Experience – Improving the customer experience across customer life cycle
  • Claims Processing – Handling customer claims request for reimbursement
2 Video Insurance Solution
  • Offering Superior Customer Experience – Improving the customer experience across customer life cycle
  • Claims Processing – Handling customer claims request for reimbursement
  • Premium Reminders & Collections – Managing premium reminders and collections
3 A Core Insurance application Premium Reminders & Collections – Managing premium reminders and collections
4 Sales Force Automation
  • Improving Digital Sales – New customer acquisition/ cross-sell or up-sell opportunities
  • Premium Reminders & Collections – Managing premium reminders and collections
5 Customer Relationship management Software for Complaints and Support
  • Offering Superior Customer Experience – Improving the customer experience across customer life cycle
  • Premium Reminders & Collections – Managing premium reminders and collections

Risks are inherent for any Business, from a suit to a mob action like #ENDSARS or even natural disaster and acts of God can ruin happen bring huge losses and also someone can get injured within your environment. So, it is very important that as an insurance company you should consider leveraging Technology for improve your claims processes and reducing fraud in serving your customers.

Scimitar Global Services Limited (SGSL) is an information, communications and Technology Company in Nigeria that provides you with Modern Business  and Fintech solutions like Call Centers, Video Banking, Video Insurance, Sales Automation, Complaints and Queue Management Solutions  for your Businesses.

Contact us today for a discovery session with your team and demonstration of our solutions of choice at not cost.

Book a free Demo today for your Insurance company. You can request for a live demo here  for free, so that we can show you in an online demonstration, how it works and the values it offers.    Book a live demo here now

Affordable Contact Center Solution for Small and Medium Businesses

Affordable Call Center Solution for Small Businesses

by with No Comment Call Center SolutionsComplaints Management ModuleContact Center AutomationContact Center SolutionsCRMDigital MarketingEntrepreneurshipSmall Business

Call Center or Contact Centers like we prefer to call them these days are customer service unit of an organization where they receive all inbound communications from and also make outbound communications to both new and existing customers. This communication is mostly through telephone calls and the customer service team also know as Agents, that receive the inbound calls are expected to act as advisory and support Staff to the callers.

It is a Call center when all that happens is calls and seen as an Omnichannel contact center when communications now includes Email, SMS and Chat.

Big companies like those in the Banking and Manufacturing sectors that have large customer base usually have call centres for the purpose of managing complaints, handling inquiries and offering customers support. Some of them outsource to BPOs to handle these activities and share daily reports so that they can focus on their main business.

Call centers can be as simple as a PBX Telephony to a complex application with all the Key Call Center Software Features of a robust Contact center Solution and theses come in various cost milestones that Small businesses like ours cannot carry due to cash flow

So to ensure and support your business and also provided you with the right technology that sets your business apart like a customer centric organization we have our Call Assist Cloud-based IVR (Interactive Voice Response) service designed for Small and Medium businesses to manage inbound calls more professionally.

This is solution is affordable and offers various benefits to your business which includes:

  • Professional image of the business as you will
  • Improved productivity of your team as the calls will be routed to the right staff or teams or department concerned.
  • Cost savings on hardware or software installation as you do not need to buy any software
  • You will only need any mobile phone that your teams carry normally or you get a phone box to make it stationary.
  • Online phone directory to give you report of your daily calls and activities
  • Manage incoming calls based on predefined hours of operation

Your Calls are not recorded so your team needs to ensure to take proper records of the calls or maybe record the calls directly on their mobile and archive them for future references.

How does it work

  1. Contact us by Filling the form here
  2. Give us your proposed number of users or departments ( This is for us to confirm your number of Agents or departments where the calls will be routed Also we need to confirm if you want to use your own MTN line of get MTN lines from us as an MTN SIM registration partner)
  3. You will be given the commercials for set up and the service, this is an annual service and renewable every year.
  4. You will also provide us with your welcome message
  5. You will advise on how you want your calls to ring either  “First to Pick up” or “Sequential calling”.
  6. We will set your business pilot number up and share it you to publish on your websites and all channels.
  7. Whenever a call hits your Contact number displayed on your website , they will first be greeted with the IVR message

“Welcome to Your Company Limited, your partner in ABC products or services, for Enquiry and Sales, Please press 1, For Complaints and Support, Please Press 2.”

All these can happen in one or two days and you are live.

Here are some Testimonials

So, make your Business sound more professional by signing up to MTN Call Asist which is our affordable Contact Center Solution for Small Businesses and you can set it up yourself but following the link we provide you.

But should you require us setting it for you, please drop your details here. One of our Solutions consultants will reach out to you immediately.

Just a thought, do you want a website for your Business ? You need an online platform where customers can reach your business- where you publish your Contact Center Pilot number. Check out why you need a website for your small and medium business.

Thank you once again for visiting SGSL.

#SGSL #SmartMessage #Chatbot #DigitalMarketing #ODC

How To Improve Customer Satisfaction In Your Business.

by with No Comment Call Center SolutionsComplaints Management ModuleContact Center AutomationContact Center SolutionsCRM

 

Customer Satisfaction really depends on how fast you can handle a Customer’s Complaints without him or her repeating himself or herself at various stages of your resolution process. That is what we call First Call Resolution. A Customer who connects with your organization on any channel must be given the same satisfying experience whether it is for an Inquiry or a Complaint. He or she must leave you with a smile.

So to achieve this requires that you adopt the right technology and process which will automate your customer engagement touch points from the process of ticket receipt, assignment and Escalation to a specified Back office or Support team and even to a particular agent is Imperative as well as the idea is to resolve the ticket fast and to the satisfaction of the customer.

One Technology You need is an affordable Omni-channel Contact Center Solution that Supports :

  1. First Call Resolution : Ability to resolve customer problems, questions or needs the first time they call, with no follow-up required . This means the agent is armed with all the information about the customer and services on one User Interface. Screen pops with customer history and other details. This saves the agent’s additional time in closing the ticket and updating it status.
  2. Ticket Assignment :  Distribution of tickets in a manner to assign them to agents who are available at that time and are also skilled to handle that query.
  3. Ticket routing rules: Control the way tickets raised are routed to the back office. A well defined filtering and routing algorithms like routing them based on the interaction channel through which the ticket has been created.
  4. Automation:   Ability to Create workflows by setting business rules to automate support ticket assignment.
  5. Context Conversations :  Ability to associate interactions about an issue from any channel with a ticket.
  6. SLA Management : Set Service Level Agreements, View and automatically notify your agents when an SLA is about to be breached and alert the manager in case of an escalation.

Our Omni-channel Contact Center Solutions with Complaints Management and Ticketing offer your business  features that helps your teams to properly address the customer’s need the first time they call, thereby eliminating the need for the customer to follow up with a second or third call for the same issue. This is because your agents will be provided with complete information that empowers them to make smart decisions and provide great service.

It also Reveals customers’ case histories, preferences, and feedback. Provides guidance on entitlements, alerts on benefits and service-level agreements and Displays it all in a single interface tailored to their job and skill set.

We can show you a demonstration of our application. You can request for a live demo here for free, so that we can show you in an online demonstration how it works and the values it offers. Book a live demo here now.

Scimitar Global Services Limited (SGSL) is an information, communications and Technology Company in Nigeria that provides you with Modern Business and Fintech Solutions like Call Centers, Video Banking, Video Insurance, Video Healhcare/Telemedicine, Sales Automation, Complaints and Queue Management Solutions for your Businesses.

Contact us here today for a discovery session with your team and demonstration of our solutions of choice at no cost.

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Basic Tools And Services An Entrepreneur Needs for His/Her Business!

by with No Comment Call Center SolutionsComplaints Management ModuleCRMDigital MarketingEntrepreneurshipMicrosoft Modern Business Solutionssales force automationSmall BusinessSocial Media EngagementTraining , Development and Empowerment

Office business

As an Entrepreneur, it is expedient that you set your business on the path that guarantees productivity by leveraging technology that ensues trust, supports collaboration with continuous improvement; As you must have to stay connected with both your employees and clients whether you’re working remotely or onsite.

So are you:

  • a Start up business in Nigeria with no online presence and registered business name?
  • An existing Small & Medium and Enterprise Business (Professional services etc.) still using free email service and cracked office applications?
  • a Mid-market Business (Micro-finance Banks, Insurance, Pensions, retail, Securities, travels, fashion, big shops, etc.)?

You need a budget friendly bundled business  strategy and applications that includes some or all the following :

  1. A business name registration with CAC (sole proprietorship, Limited liability company) within 4 weeks
  2. Your Website ( domain registration and email hosting: www.yourcompany.com )
  3. Business class email : yourname@yourcompany.com
  4. Original Microsoft office application (Word, Excel, PowerPoint, One note, etc)Smart business on devices.jpg
  5. Collaboration and file sharing from anywhere, any device anytime
  6. One Terabyte of 99.9% money backed secure Cloud Storage for all your documents, pictures etc.
  7. Social Media Engagement
  8. Calendar Management
  9. Contact center For Small Business (Optional)
  10. Customer Relationship Management (optional)
  11. IT Management (Required but also optional)

 

We understand that small, medium and even mid-market businesses don’t always have the luxury of a massive budget focused solely on technology like  the  bigger Enterprises. They are  focused on the perceived more important technologies for their core business and processes and manually trying to run the business profitably and meeting all the numerous tidbits that require attention.

The truth is that manually managing businesses is actually more expensive and cumbersome because your business is lacking in some key areas somehow, if you don’t have any of the above listed tools. That is why we are encouraging you to sign up for our affordable modern business solution for small business.

These are smart business tools that are tailored to meet the demands of small and medium businesses, giving them the leverage to use same technology big enterprises are using with same results but at very low cost compared to the latter.

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Using modern business applications from Scimitar Global Services Limited (SGSL) tells potential customers that you’re serious about business. For example, you can impress your prospects by inviting them to a collaborative online meeting where you can review your latest proposal with them instead of incurring cost of going to their office. With our state-of-the-art but easy-to-use collaboration, mail, and messaging services, you can set yourself apart from organizations that use free or ad-supported services. A custom domain name further enhances your branding, and includes design tools to easily create a professional, public-facing website in minutes.

With Office 365, you get pay-as-you-go pricing options that give you predictability and flexibility for your business. Office 365 also offers great flexibility by allowing you to easily provide users with only the services they need, cost-effectively adding value to your business.

How about improving the way your business runs with Microsoft 365 . You will have access to reliable Office apps with advanced security option with the ability to communicate with both your employees and your customers through Chat, call; You can host online meetings, and collaborate in real time, whether you’re working remotely or onsite. You will be able to secure your documents in your OneDrive cloud storage, all at a price that’s right for your business.

Click here and authorize us to set up your  Microsoft 365 Free 30 Days Trial

Connect with us immediately for your affordable technology for small businesses so that we can provide you with information and options of comfortable technology solutions within you budget that meets your business needs.

 

Scimitar Global Services Limited (SGSL) is a Microsoft Partner for Microsoft 365 and Dynamics 365 in Nigeria.

 

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Contact Center As A Service. An Affordable Lease Service Option From Scimitar Global Services Limited(SGSL)

by with No Comment Call Center SolutionsComplaints Management ModuleContact Center AutomationContact Center SolutionsCRMMicrosoft Dynamics 365Microsoft Modern Business SolutionsOffice 365

Do you need a standard contact center solution and worried about the high cost of implementing one for your organization with all the nice features without breaking the bank? Are you still using PBX and GSM phones and boxes as a Contact center solution ?

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Do you want first Call Resolution at your call centers so that your customers do not have to always repeat their complaints from the start to new agents every time they call your business?

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CRM Landing Page

Do you want an Omnichannel solution that can record and track all the interactions of your customers for faster complaints resolution?  Do you want to automatically connect with your back office team that supports your customer facing teams for quick service delivery? How about historical data and reports with business insights about the voice of your customers and their interactions?

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 Case Management Dashboard

Scimitar Global Services Limited (SGSL) has some good news for you, no more Dead on Arrival Budget Presentation as you can now a case with our Contact center as a Services offering; A Cloud and an OPEX model for mid-markets that gives you all the features of a robust contact center at reduce cost.  All you need to worry is one your internet requirement and how to use and maximize it, which of course you will be trained to do so.

So sign up for our Contact center lease Service to own your Contact center with all the whistles and bells; without breaking the bank due huge investment in implementing your own contact center solution

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Drop your details here so that our solution consultants can connect with you for a best fit analysis and solution. You will be live in 3 weeks all things being equal within our terms and conditions.

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How To Simplify Your Business Processes From Quotation To cash Without Switching Applications. #Microsoft Dynamics 365!

by with No Comment Complaints Management ModuleContact Center AutomationCRMDigital MarketingMicrosoft Modern Business Solutionssales force automationSmall BusinessSocial Media Engagement

Contact us to show you how easy it is to simplify your business processes when you can go from quote to cash without switching applications. Set up customers or vendors, create quotes, process orders, and submit invoices without leaving your inbox.

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Improve the average dialing and handling time(AHT) of your contact center agents’ with our Predictive Dialer (PD).

by with No Comment Call Center SolutionsContact Center AutomationContact Center SolutionsCRM

Request for our Predictive Dialer solution that automates outbound calling procedure while managing multiple campaigns and leads. With our predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing. Ameyo Predictive dialer from SGSL is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps minimize agent idle time and thus garner optimal efficiency from the business resources.